As a Technical Care Representative, you’ll be the voice of AT&T for the millions of customers using our service – a premiere bundle of advanced TV, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.
Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment, and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.
What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.
Watch our film! Learn more about working for the Central Europe Technical Care team.
Learn how AT&T is winning recognition for being a great company!
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.
Respond to customer phone calls as the 'first line' of technical support for AT&T
Ensure a positive experience by providing the right customer solution
Handle a range of issues related to AT&T products & services.
Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical thinking and a passion for problem solving
An interest in technology and a willingness to learn.
Good organization skills and attention to detail
A resilient attitude and work ethic for a fast-paced team environment
Able to work in a 24/7 shift environment.
Contract type: Unlimited
Start date: SEPTEMBER 2023
Working hours: 24/7, 8 hours shifts. Current shift schedule is from 11.00 am to 8.00 am CET including weekends.
Salary: from 1430 EUR per month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~1600 EUR p/month. High performing employees may receive bonuses of up to ~175 EUR p/month and all employees are eligible for a discretionary annual company bonus ~5% of base annual salary. Terms and conditions apply. Quoted numbers are pre-tax ‘gross’
Selection process: Two (2) video interviews with cameras on
Home Office: We support virtual working based on your job performance and having the appropriate home office environment – quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend the first 4 months of your employment in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements.
Please upload your CV in English.
We currently welcome applications from EU/EEA candidates.
Job ID 2311872I Date posted 04/04/2023