AT&T Customer Care Representative at AT&T Careers - AT&T Careers
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AT&T Customer Care Representative

Bratislava, Bratislava, Slovakia

Overview

Your friendly voice is needed in one of our Central Eastern European Service and Technical Support Centres. We’re seeking motivated people to deliver exceptional service and support to our customers. Bring your uplifting energy and innovative solutions, and we’ll give you the proper tools to steer your career in the right direction – like tuition aid programs and mentoring opportunities. Explore extraordinary possibilities with the network that supports you.

  • Full-time; U.S. working hours
  • Hourly pay based on experience and shift

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What makes a successful Customer Service Representative? Check out below to see if you have what it takes.

  • Compassionate 7
  • Good Listener 9
  • Helpful 10
  • Quick-thinking 9
  • Self-starter 8
  • Trustworthy 10

AT&T Customer Care Representative

Bratislava, Bratislava, Slovakia

Description

As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our U-verse service – a premiere bundle of advanced TV services, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/5 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus, but is not essential.


Qualifications

Key Responsibilities:
Respond to customer phone calls as the 'first line' of support for AT&T
Ensure a positive experience by providing the right customer solution
Handle a range of issues related to AT&T products & services.

Key competencies and skills:

Advanced spoken English: B2-C1 level
Logical mind-set and a passion for problem solving
Able to work in a 24/5 shift environment.

Basic knowledge of communication technology, e.g. internet, tv, phone

Good organization skills and attention to detail

The right attitude and work ethic for a fast paced team environment

Essential information:

Contract type: Unlimited

Working hours: 24/5 working time: Current shifts from 1.00 pm to 1.00 am CET.
Start date(s): March, April and May 2019
Salary: From 1150 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Please upload your CV in English language !!!
Job ID 1909013
Date posted 02/12/2019

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Your experience can take between 4 – 6 weeks depending on location and time of year.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  • Watch this video to see what the job’s really like

  • Complete the assessment

  • Interview

  • Conditional job offer

  • Background check

  • Congratulations and welcome to AT&T!

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Pros

Amazing culture,amazing people,great package of benefits,relatively good salary and growth opportunities,respectfull management

Cons

Poor work life balance if you have a family due to American working hours

Former Employee - Customer Care Agent in Bratislava (Slovakia)
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Perks

  • Health coverage

    On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.

  • Employee discounts

    All our people benefit from a range of retail, shopping and lifestyle discounts.

  • Bonuses

    Earn extra pay for major life events and our annual team awards.

  • Team-building events

    Connect with your coworkers at sports games, cultural events and other outings.

  • On-site parking

    Parking right by your office makes travelling to work even easier.

  • Education opportunities

    Our award-winning AT&T University can help you learn new skills and grow your career.

Referrals

I like working for AT&T because it gives me an opportunity to get to know other cultures and to work with people from other countries. I also like the flexibility of the job

Team Manager
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