To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.
Respond to customer phone calls as the 'first line' of support for AT&T
Ensure a positive experience by providing the right customer solution
Handle a range of issues related to AT&T products & services.
Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical mind-set and a passion for problem solving
Able to work in a 24/7 shift environment.
Basic knowledge of communication technology, e.g. internet, tv, phone
Good organization skills and attention to detail
The right attitude and work ethic for a fast paced team environment
**Slovakia Covid -19 Travel Restrictions: At the current time we’re only accepting applications from candidates who reside in the country of Slovakia with the lawful right to live and work and/or are the EU citizens. This is due to the current travel restrictions and because new visa/work permit processing is currently suspended.
Contract type: Unlimited
Working hours: 24/7, 8 hours shifts.
Current shift schedule is from 11.00 am to 8.00 am CET including weekends for Technical Care Team. For Collections Team from 3.00 pm to 12:00 am CET including weekends.
Start date(s): August 2021
Salary: From 1150 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience. Additional compensation may be paid for shift working.
Selection process: online testing and video interviews (Please get ready your camera)
Please upload your CV in English. You cannot be invited for an interview without it.