Skip to main content

AT&T Customer Care Representative - Bratislava - 2021

Bratislava, Slovakia

Apply Now

excite

Put your customer skills to work on the front line of our operations.

"AT&T is a renowned company, with international presence..."

Irma G. — Credit & Collections Manager

"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."

Call Center

Join us and find endless ways to support our customers while moving the world forward.

Female call center employee laughing with co-workers

A Look Inside: Call Center Careers

We make a difference — and have fun while doing it.

Female call center employee talking to a customer over the phone

Why our Call Centers are always winning

10 reasons that will make you smile.

Female employee on the phone

A career path in our Call Centers

Start here. Go anywhere.

Group photo of many employees laughing and smiling

The one thing you need to know about AT&T

Spoiler alert: You're going to like the answer.

As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our services – a premiere bundle of advanced TV services, high speed internet, and digital home phone. 

We have 2 great teams within the center i.e. Collections and Technical Care and you’ll play a vital role in shaping the customer experience on general billing and payments or troubleshooting and scheduling repairs. The selection of the team depends on our current operational needs and your skills. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning.  At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most.  Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you. 

What’s in it for you?  As an employee of AT&T you’ll be eligible for some great rewards.  Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.


To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/7 environment to serve our global customer base.  Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career.  Experience in a technical or support center is a plus but is not essential.

Key Responsibilities:
Respond to customer phone calls as the 'first line' of support for AT&T

Ensure a positive experience by providing the right customer solution

Handle a range of issues related to AT&T products & services.


Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical mind-set and a passion for problem solving
Able to work in a 24/7 shift environment.
Basic knowledge of communication technology, e.g. internet, tv, phone
Good organization skills and attention to detail
The right attitude and work ethic for a fast paced team environment

Essential information:

**Slovakia Covid -19 Travel Restrictions: At the current time we’re only accepting applications from candidates who reside in the country of Slovakia with the lawful right to live and work and/or are the EU citizens. This is due to the current travel restrictions and because new visa/work permit processing is currently suspended.

Contract type: Unlimited

Working hours: 24/7, 8 hours shifts.

Current shift schedule is from 11.00 am to 8.00 am CET including weekends for Technical Care Team. For Collections Team from 3.00 pm to 12:00 am CET including weekends.

Start date(s):  August 2021

Salary: From 1150 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience. Additional compensation may be paid for shift working.

Selection process: online testing and video interviews (Please get ready your camera)

Please upload your CV in English. You cannot be invited for an interview without it.




Job ID 2134136I Date posted 06/11/2021
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

Here are similar jobs, or

New Search

Discover more at AT&T

Sign up for job alerts, updates and more.

Interested In

  • Technical Support, Bratislava, Bratislava, SlovakiaRemove
  • Call Center, Bratislava, Bratislava, SlovakiaRemove
  • Customer Service Representative, Bratislava, Bratislava, SlovakiaRemove
  • Customer Support, Bratislava, Bratislava, SlovakiaRemove
  • Central Eastern Europe Call Center, Bratislava, Bratislava, SlovakiaRemove

The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

Back to top