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Access Billing Dispute Specialist for Mobility

Bratislava, Bratislava, Slovakia

Access Billing Dispute Specialist will be a part of the Access Billing Management (ABM) team within Finance organization. The Access Billing Dispute Specialist will manage billing queries and disputes for mobility telecom supplier invoices in the U.S.

Roles and Responsibilities:
o Validate invoices provided by suppliers
o Ensure all adjustments rendered by the vendor are supported with sufficient verbiage to allow validation of the charge or obtain supporting detail.
o Ensure all Other Charges and Credits rendered by the vendor are supported with sufficient detail to allow validation or obtain supporting detail.
o Review bill history for trending considerations and abnormalities which may require escalation
o For TDM services, code new circuits with market and bandwidth attributes
o For Ethernet service, code new circuits with ICM circuit type, market, bandwidth, and customer name
o Verify the accuracy of GL Coding and refer discrepant codes to System Admin for correction
o Determine the applicability of usage billing from Vendors rendering Usage Invoices prior to processing.
o Validate the existence of new circuits in the Granite inventory or in Virtual Front Office (VFO) and request billing support from the vendor for all circuits not found in Granite or VFO
o Refer circuits for dispute when not adequately supported by Granite, VFO, or Vendor supporting data.
o Review open claims against invoice being processed and contacting vendor for updates on claims issued or identifying credits on invoice to be applied against claim.
o Ensure on-time invoice payments and may request Admin to create manual urgent payments if needed
o Validate all Late Payment Charges and dispute with vendor if invalid.
o Validate all taxes and surcharges appearing within the bill, and dispute with vendor if invalid.
o Notify Accrual team of any identified underbilling for potential Accrual recommendation.
o Reconcile outstanding balances within the BTOD tool and with the vendors monthly’
o Fully notate the invoice log with reasons for changes in monthly recurring charges, balances, taxes and surcharges, new disputes, credits received for open disputes, legitimacy of LPCs billed, and reconcile activity.
o Provide input for metrics and status of pending unpaid invoices
o Establish and maintain an effective working relationship with the vendors, AT&T partner organizations and the broader ABM teams
o Occasionally participate with other ABM team members on review meetings with vendors.
o Manage vendor specific processing requests as received from Management

Key Competencies and Skills:
1. Accuracy – attention to details with a methodical and organized approach
2. Experience with reporting and metrics- strong numerical skills
3. Excellent degree of PC literacy (MS Office, Outlook, etc.) excellent MS Excel skills including advanced use of functions
4. Ability to work to tight deadlines while maintaining output quality
5. Good organizational skills, self disciplined and a team player with good interpersonal skills
6. Flexible, Analytical mind, Problem solver
7. Ability to work with teams and vendors across countries/regions, Cultural Awareness
8. Understanding of the AT&T Access management/ Finance procedures is an advantage
9. Strong knowledge of AT&T process environment - Knowledge of AT&T Telecom supplier billing and ordering tools and processes is an advantage
10. Strong knowledge of Telecom Products and Services
11. A good team player with commitment and positive attitude.

Education and Qualifications:
✔ University education- Finance or Accounting degree preferred
✔ Secondary school education - A level
✔ Fluent English language communication skills are required including proficient writing ability.

Additional Information:
Location: Bratislava, Karadzicova 8/a
Contract: Unlimited
Working hours: EMEA
Salary from 1210 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Job ID 1909685-I Date posted 03/22/2019

I will never regret my decision to start working in AT&T. It's changed my life.


Higher salary than the average in the region. Good cooperation within team and other teams. Opportunity to grow - you are not stuck in one position if you have the will to go further.


There is a great fluctuation of people in some teams which make it difficult to rely on co-workers. Sometimes it is tough to understand all those English accents from all around the world

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