Customer Care Associate at AT&T Careers - AT&T Careers
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Your future is calling.

Customer Care Associate

Boise, Idaho

Overview

Listen closely – we’re dialing you in to something huge. Inside our Call Centers, you have the chance to be our voice, solving customer issues and connecting them to the latest and greatest in tech. In return, we’ll set you up with a career with so much potential, it’s off the hook.

  • Full-time: may include nights & weekends

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What makes a successful Customer Service Representative? Check out below to see if you have what it takes.

  • Compassionate 7
  • Good Listener 9
  • Helpful 10
  • Quick-thinking 9
  • Self-starter 8
  • Trustworthy 10

Customer Care Associate

Boise, Idaho

Hear from the hiring team - Watch Video
WHAT'S IN IT FOR YOU?

Start with the Paycheck: Customer Care Associates make up to $16.20 ($33,696.00) per year to start with increases every 6 months of active service up to $18.43 ($38,334.00)!AND

currently, employees can earn an additional average monthly incentive of $437.50 based on performance.

Currently, employees are eligible for 50% off their AT&T wireless service and discounts on other AT&T products and services (i.e. DIRECTV, WIFI, etc..).

Add to all that a full benefit package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources.

To hear testimonials from several of our successful call center employees that have advanced their careers within AT&T, click here.


Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.If you’re 18 years or older, let’s talk.Answers inbound call from customers with billing issues, technical issues or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems.  Handles telephone and face­-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company.  May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service.  Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management.

GENERAL DUTIES

The essential functions listed below are representative of duties performed by this job title.  Duties generally include but are not limited to the following:

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

  • Answers customer/client requests or inquiries concerning services and products and reports problem areas.
  • Utilizes various systems and tools to initiate to assist and service customers.
  • Continually maintain working knowledge of all company products, services and promotions.
  • Make recommendations according to customer’s needs.
  • Utilize operational systems to process purchases of all products and services.
  • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
  • May perform other related duties and responsibilities as assigned and/or required.
  • Solid problem-solving skills for the purpose of determining and solving customer billing issues
  • Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

  • Perform over the counter exchanges of customer defective equipment.
  • Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and work station.


PHYSICAL REQUIREMENTS
  • Employee may be required to sit for long periods of time on the phone while using computers.

BASIC QUALIFICATIONS

  • 6 months to 1 year of customer service/sales experience preferred
TESTS:

Applicants will be expected to pass any assessments or tests associated with the position.

Study Guide for pre-employment screening(click the link below to open the study guide)

Call Center Assessment (CCA)

SPECIAL JOB REQUIREMENTS:
  • Specific job assignments may require day, evening, weekend or holiday hours.  Occasional overtime may be required.

TRAINING

  • Classroom training.
  • On-the-job training.


Job ID 1915465
Date posted 03/13/2019

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Your experience can take between 4 – 6 weeks depending on location and time of year.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  • Watch this video to see what the job’s really like

  • Complete the assessment

  • Phone Interview

  • In-person interview

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

How to prepare for your assessment

Our goal is to set you up for success at AT&T.

That's why we’re providing you with the information you need to prepare for the entire application process. In particular, your first assessment will look for traditional employment characteristics to see how you work best. Your second assessment is more like an interactive game – testing your decision making and memory skills. And if the role you’re applying for is bilingual, there'll be one last language assessment over the phone to help us confirm you’re fluent in the needed language.

When you’re getting ready, it’s a good idea to find a quiet place, get in the zone and answer as honestly as possible. And to prevent any errors from happening, make sure you are doing so on a computer and not a mobile device.

To get a better idea of what will be involved, check out our Assessment Tips.

Service Representative

Pros

Excellent pay and benefits, great locations with access to Marta, great co workers and managers.

Cons

Deadlines and spreadsheets , some weekend work

Former Employee - Customer Service Representative
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Perks

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

  • Party every (pay) day

    Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

  • Save on swag

    Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services – plus other awesome items, like tickets to live events.

  • Get some “you” time

    Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.

  • Upgrade your skill set

    You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

  • Graduate to what’s next

    Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

  • Stuff your piggy bank

    When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

  • Know you’re covered

    Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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