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Customer Care Associate

Boise, Idaho

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Put your customer skills to work on the front line of our operations.

"AT&T is a renowned company, with international presence..."

Irma G. — Credit & Collections Manager

"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."

Call Center

Join us and find endless ways to support our customers while moving the world forward.

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Why our Call Centers are always winning

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A career path in our Call Centers

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The one thing you need to know about AT&T

Spoiler alert: You're going to like the answer.

Call Center Work/Training location: Boise, ID Start with the Paycheck: Customer Care Associates can make between $15.43 - $18 per hour to start and up to $2070 per month in incentive (total of up to $56,612 - $61,448 first 12 months on the phone) an anticipated average of $22 an hour, after incentive, with increases every 6 months of active service.

Currently, employees are eligible for 50% off their AT&T wireless service and discounts on other AT&T products and services (i.e. DIRECTV, WIFI, etc..).

On site amenities include a Gym (complete with locker rooms and showers), Video Game Room, Massage Chairs, Movie Theatre, Relaxing Atmosphere, On Site Cafeteria, Outdoor Rock Garden, and close to walking paths.

Add to all that a full benefit package, including Medical, Dental, Vision, 401(k), Tuition reimbursement, Paid Time Off, and Work/Life Resources.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

If you’re 18 years or older, let’s talk.

A Customer Care Associate will:

• Answer inbound calls with the intent to retain/add the appropriate level AT&T services from customers that are attempting to disconnect.

• Leverage compassion, discovery, and all services in the AT&T portfolio to retain customers and build Brand Loyalty.

• Assist customers with questions and concerns on all products and services offered by AT&T through researching resolutions using various tools and systems.

• Coordinate with all sales channels for retention efforts on existing customer base.

• May sell all products and services offered by AT&T.

• May help collect past due balances or take payments from customers who have been disconnected.

• Process credit applications and activates service.

• Maintain appropriate records, prepares required reports, and updates customer accounts.

• Perform other duties as assigned by management.

General Duties:

• Answers customer/client requests or inquiries concerning services and products and reports problem areas.

• Utilizes various systems and tools to initiate assistance and service customers.

• Continually maintain working knowledge of all company products, services and promotions.

• Make recommendations according to customer’s needs.

• Utilize operational systems to process purchases of all products and services.

• Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.

• May perform other related duties and responsibilities as assigned and/or required.

• Solid problem-solving skills for the purpose of determining and solving customer issues.

• Strong verbal and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.

Essential functions which may be required for a particular job:

• Ensure work area is maintained in a clean and professional environment.

Basic Qualifications:

• 6 months to 1 year of customer service/sales experience preferred

Tests:

Applicants will be expected to pass any assessments or tests associated with the position.

Special Job Requirements:

• Specific job assignments will require day, evening, weekend or holiday hours. Occasional overtime may be required.

Required Training:

• 24 days of classroom training.

• 4 weeks of on-the-job training

AT&T and TPG signed an agreement to form a new entity, DIRECTV, which will own and operate AT&T’s U.S. video unit consisting of DIRECTV (consumer and business satellite services), AT&T TV and U-verse TV (excluding U-verse network assets). When the transaction closes, the job you are applying for will become part of the New DIRECTV.  Transaction is expected to close in the second half of 2021.  Until closing, this role will be a part of AT&T’s U.S. video unit. New DIRECTV will recognize its unionized labor force and will also assume and honor the existing collective bargaining agreements covering union-represented employees and work with the unions productively going forward.  For more information, please click hereSource:  Press release, section : “Continued Commitment to employees”  LINK : https://about.att.com/story/2021/video.html

Ready to join our team? Apply today!


BASIC QUALIFICATIONS

• 6 months to 1 year of customer service/sales experience preferred

TESTS:

Applicants will be expected to pass any assessments or tests associated with the position.

SPECIAL JOB REQUIREMENTS:

• Specific job assignments will require day, evening, weekend or holiday hours. Occasional overtime may be required.

REQUIRED TRAINING

Training is:

• 24 days of classroom training.

• 4 weeks of on-the-job training

AT&T and TPG signed an agreement to form a new entity, DIRECTV, which will own and operate AT&T’s U.S. video unit consisting of DIRECTV (consumer and business satellite services), AT&T TV and U-verse TV (excluding U-verse network assets). When the transaction closes, the job you are applying for will become part of the New DIRECTV.  Transaction is expected to close in the second half of 2021.  Until closing, this role will be a part of AT&T’s U.S. video unit. New DIRECTV will recognize its unionized labor force and will also assume and honor the existing collective bargaining agreements covering union-represented employees and work with the unions productively going forward.  For more information, please click hereSource:  Press release, section : “Continued Commitment to employees”  LINK : https://about.att.com/story/2021/video.html




Job ID 2129582 Date posted 05/26/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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