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Network Service Technician

Böblingen, Germany

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We need you to build the future of our network.

Installation Technician

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Use your expert knowledge to install Wi-Fi and voice services while working inside and outside our customers' homes.

Outside Plant Technician

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From performing construction work to laying telephone cables and conduits, you'll keep our customers connected to the services they need.

Cable Splicing Technician

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Complete cable splices to maintain and repair our customers' services while working outdoors in the field.

Installation Technician

Outside Plant Technician

Cable Splicing Technician

Technician

Ditch the office and take your career on the road.

Life as a
Technician
at AT&T

What's this job really like? See what's on the road in a technician career.

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Technician

Connect customers in your community to the latest tech and services in opportunities that are as wide as the open road.

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You Are

  • Tech savvy
  • An effective communicator
  • Personable with excellent customer service skills
  • Able to demonstrate strong problem-solving skills
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You're
Ready To

  • Act with integrity and dependability
  • Demonstrate critical-thinking skills
  • Always put the customer first
  • Maintain a customer-centric mindset
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You'll Bring

  • Your interest and readiness to learn new technology
  • The ability to work a flexible schedule - including evenings and weekends
  • The capability to lift and move up to 80 lbs
  • A willingness to work in a confined space or aloft up to 28 feet
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You Are

Male technician smiling

You're Ready To

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You'll Bring

Level 2-3 on-site support in AT&T Network node in Stuttgart and additional remote AGN POPs in EMEA to perform the daily datacenter operation activities (Troubleshoot Tier 2-3 incidents, equipment configuration, services monitoring, support & management of new connections and services in the customer datacenter infrastructure.

Roles and Responsibilities:
- Provide onsite in AT&T Network node in Stuttgart
- Coordinate on-site H&E service in assigned remote AGN POPs in EMEA
- Responsible for the installation and the execution of changes in the network infrastructure.
- Assist and provide hands and eyes for our remote L3 team.
- Configure and interpret sniffer captures.
- Interact with other AT&T service towers to ensure the end-to-end solution of issues.
- Maintain network operation under SLA´s


- ITIL knowledge with technical network background.
- Native German and fluent English in speech and writing.
- Service Management and Customer oriented.
- Be able to build a good relationship with customers.
- Be capable to work under high pressure.
- Good knowledge of Cisco technology (router and switches).
- Multi brand knowledge in routing & switching (Cisco, Juniper).
- Good knowledge in network measurement and measurement devices.
- Minimum of 5 years’ experience in installation, support and management of network devices.

Working hours: EMEA (approx. 8am-5pm; 38hours/ week)




Job ID 2234497I Date posted 07/26/2022
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Applying?
Here’s what to expect.*

  • Status updates

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  • Check email

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    Check your email regularly for any follow-ups.

  • Pass assessment

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    You may have to pass an assessment before moving on to the next step.

  • First attempt

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    If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.

  • Interview

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    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Watch this video to see what the job's really like

Two

Complete online application

Three
Complete the assessment

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:
Premises Technician Assessment Technical Mechanical Test Field III

Four

Conduct your interviews — in person, by phone, recorded video or over video chat.

Five

Conduct follow-up interviews

Six

Conditional job offer

Seven

Complete the background check

Eight

Congratulation and welcome to AT&T!

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