Customer Service Representative - Collections at AT&T Careers - AT&T Careers
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Customer Service Representative - Collections

Bloomington, Minnesota

Overview

Listen closely – we’re dialing you in to something huge. Inside our Call Centers, you have the chance to be our voice, solving customer issues and connecting them to the latest and greatest in tech. In return, we’ll set you up with a career with so much potential, it’s off the hook.

  • Full-time: may include nights and weekends (varies by location)

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What makes a successful Customer Service Representative? Check out below to see if you have what it takes.

  • Compassionate 7
  • Good Listener 9
  • Helpful 10
  • Quick-thinking 9
  • Self-starter 8
  • Trustworthy 10

Customer Service Representative - Collections

Bloomington, Minnesota

What's in it for you?


We offer a competitive compensation package for our Customer
Service-Collection Representatives, which includes a base pay starting between
$17.01 and $18.95 per hour (annually $35,386.00 to $39,416.00) plus automatic
pay increases every 6 months of active service up to top pay for the position!


A full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources.

You’ll also receive 50% off your AT&T wireless service and generous employee discounts on other AT&T products and services, including DirecTV, Wi-Fi among others.


• We’ll provide on-the-job paid training and resources in a supportive environment that encourages your professional growth.


It’s an exciting time to be employed by AT&T.
Through the hard work and dedication of our Call Center Representatives and
leaders, our business is stronger and progressing in our media platform with a
bright future that includes new ideas and great opportunities. We are building,
growing and transforming our network. We are committed to providing our
employees a stable work environment with equal opportunity for learning and
personal growth. Creativity and innovation are encouraged for improving the
effectiveness of AT&T.


What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help our customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from negotiating account balances, to answering questions and actively listening for opportunities to expand and deliver great services.


As a member of our Finance Credit & Collections team, you will:


• Manage customer needs with courtesy and respect, training customers on their options
• Expedite collection of overdue accounts in a measured and fast paced environment
• Make customers aware of overdue accounts and ensure their information is accurate
• Administer all collections and billing functions according to required policies and procedures

Qualified candidates should be available and flexible to work during the operations hours listed. Our current hours of operations are Monday - Friday 8:00 AM to 9:00PM and Saturday 8:00AM to 7:00PM.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with paid training on the latest technology. If you’re 18 years or older and looking for a lifelong career, let’s talk. If you have any questions, please email Mandy Moonan at mm0611@att.com


PHYSICAL REQUIREMENTS
No physical requirements.
BASIC QUALIFICATIONS
TESTS:
Applicants will be expected to pass any assessments or tests associated with the position.
Study Guide for pre-employment screening(click the link below to open the study guide)
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday hours.  Occasional overtime may be required.
TRAINING
Classroom training.
On-the-job training.
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.

Job ID 1938013
Date posted 09/12/2019

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Check your status regularly. Timing varies, so log in to see where we are.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  • Watch this video to see what the job’s really like

  • Complete the assessment

  • Phone Interview

  • In-person interview

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

How to prepare for your assessment

Our goal is to set you up for success at AT&T.

That's why we’re providing you with the information you need to prepare for the entire application process. In particular, your first assessment will look for traditional employment characteristics to see how you work best. Your second assessment is more like an interactive game – testing your decision making and memory skills. And if the role you’re applying for is bilingual, there'll be one last language assessment over the phone to help us confirm you’re fluent in the needed language.

When you’re getting ready, it’s a good idea to find a quiet place, get in the zone and answer as honestly as possible. And to prevent any errors from happening, make sure you are doing so on a computer and not a mobile device.

To get a better idea of what will be involved, check out our Assessment Tips

Love it

Pros

Calm, fun environment. You'll always get help when you need it. Constantly being told how awesome and being coached. Always room to move up. Salary, benefits, hours.

Cons

Not any cons. Love it so far

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Perks

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

  • Party every (pay) day

    Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

  • Save on swag

    Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services – plus other awesome items, like tickets to live events.

  • Get some “you” time

    Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.

  • Upgrade your skill set

    You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

  • Graduate to what’s next

    Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

  • Stuff your piggy bank

    When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

  • Know you’re covered

    Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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