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Description
About the job:- Provide post-implementation product support to AppNexus customers
- Manage customer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem, and resolving the issue where possible; this may include periodic after-hours and weekend emergency on-call support
- Coordinate with Product and Engineering teams in identifying, reporting and resolving product issues
- Author, edit, publish and maintain an online knowledge base of known issues/solutions
- Share knowledge with Console Support team members
Qualifications
About your skills and experience:- 2-5 years of work experience
- Passionate about working in a fast-paced and fluid environment
- Excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues, along with an ability to collaborate cross-functionally
- Outstanding written and verbal communication skills
- Ability to work autonomously and as a member of a collaborative team
- Demonstrable passion for learning new technologies. Knowledge of SQL, HTML, Python and/or data analysis preferred
- Knowledge of Addressable and Linear TV advertising preferred
- Fluent in Spanish and English
More about you:
- You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower others
- You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happen
- You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem
- You believe in not only serving customers, but also empowering them by providing knowledge and tools
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Excellent!
Pros
Very good work - life balance
Cons
Currently none so far ..
Current Employee - Network Engineer
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VidaEnATT
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