Technical Writer(DITA,API) at AT&T Careers - AT&T Careers
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Technical Writer(DITA,API)

Bengaluru, Karnataka, India

About the Job:

The new AT&T advertising technology business is on a unique mission through the launch of its newest business Xandr. This organization born as recently as August 2018 & built on a foundation of 140 years of AT&T excellence and multiple acquisitions of top assets and people, is driving the advertising industry forward by creating new options for advertisers and publishers to find and reach specific audiences at scale in trusted, premium content environment. A fundamental enabler for our strategy is technology, and we have launched a new technology center of excellence in Bangalore which is searching for candidates who embody the Xandr principles - create with curiosity and courage, believe in better, use data responsibly, pursue differences, reflect and imagine, and teach and learn.

Are you one of the candidates that can join our technology center of excellence, become embedded in a global team and deliver results for our customer? We have an opportunity in our growing Documentation team within the Xandr Engineering organization.


The Technical Writer produces accurate, efficient, and crystal-clear documentation for end users and developers on the Xandr platform. Deliverables may include feature and process overviews, functional how-tos, use case-driven tutorials, conceptual deep-dives, screen text, and error messages for our Console UI, and reference and best practice documentation for our APIs and mobile SDK.

Our planning and development process is agile, collaborative and dynamic, so this role is perfect for someone who is excited to proactively collaborate across departments (Product, User Experience, Engineering, Services), impact the product’s clarity and success from inception to release, track and own multiple tasks and information sources, and work in an environment where technical writing and open communication are valued highly.

Roles and Responsibilities:

- Research, plan, and DITA-based documentation for end-user (UI) and developer (API) audiences. - Collaborate across Product, Engineering, User Experience, and Services to gather information and define documentation requirements. - Compose user interface texts and error messages for optimal product usability. - Follow existing style guides without losing sight of the big picture and understandability. - Test documentation against the product to ensure completion and accuracy.

Key Competencies and Skills:

3-6 years of technical writing experience. - Very sharp writing skills. We are focused on clarity, accuracy, and efficiency. - BA/BS/MS degree - Proven ability to quickly learn complex, technical products and convert knowledge into highly usable documentation. - Strong oral communication and presentation skills. - Fluency with Wiki, XML, and plaintext-based authoring (Confluence, DITA, Markdown) - Experience using technical writing authoring tools (oXygen Editor, Atom, FrameMaker, MadCap Flare etc.) - Experience documenting for both end-user (UI) and developer (API/SDK) audiences. - Experience designing and maintaining contextual help systems.  - Skilled at balancing multiple projects while maintaining a high level of attention to detail in an agile development environment. - Experience using the MS Office Suite of products. - Familiarity with, or demonstrated capacity to learn, UNIX command-line tools such as curl. - HTML and CSS competency and ability to read code and create code samples would be a plus.  - Familiarity with online advertising and/or the advertising technology industry would be a plus.

Education and Qualifications:

BA/BS/MS degree and 3+ years experience in technical writing with DITA & API experience mandatory

Additional Information:

More about you: • You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower others • You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happen • You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem • You believe in not only serving customers, but also empowering them by providing knowledge and tools Shifts:2/3rd of time normal shift & 1/3 time in 1 to 10pm shift
Job ID 1910951-I Date posted 08/20/2019

Interesting to work with AT&T which always expected their employees to groom.


You will always get the credit for your work and also will be appreciated. Even in this much of big team you will always be recognisable.


Deadlines they are giving is very short period. So, always need to extend our times in the office and sometimes need to work on holidays.

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