Staff Associate, Work Center Technical Support at AT&T Careers - AT&T Careers
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Staff Associate, Work Center Technical Support

Bengaluru, Karnataka, India

Customer Specialist Tech will perform a multi-functional maintenance role in support of MIS customers. The CS Tech will be the first point of contact for AT&T’s Customers whether the issue is proactively detected or reactively called in by the customer. In order to perform this function, a multitude of tools, telephone and systems will be utilized in order to bring the issues to resolution.

Roles and Responsibilities:

Responsible for the identification, analysis, and sectionalization of customer circuit impairments, as well as any other IP protocol related issues • Responsible for incoming calls from MIS and PNT customers, as well as handling proactive tickets generated on the customer’s behalf in response to potential circuit impairments, and tickets escalated to MIS Technical support from other internal organizations. • Conduct in-depth analysis of circuit impairments by assessing data output from a multitude of support systems. • Quickly and accurately analyzing data presented and available in support systems, contacting the external customer. Goal to contact customer, prior to customer contacting AT&T. • Negotiate with supporting centers, coordinating tests plans, communicating findings directly with customer. • Escalate to senior management as necessary in support of established DMOQ’s (Direct Measure of Quality)

Key Competencies and Skills:

Job specific skills • experience in : TCP/IP, LAN, WAN, routing & switching protocols. • CCNA certified with minimum 1 year experience in networking technologies • For this position candidates should possess excellent verbal communication skills and proficient writing ability. • Problem solving, able to work under pressure with perfect time management. • Resourcefulness and flexibility. • Ability to multitask and work towards deadline. • Interface effectively and professionally with all levels of management both internally and externally Professional Skills • Excellent problem solving, Communication and presentation skills, Must have a strong command of the English language (verbal & written, technical & interpersonal) • Strong customer care experience in dealing with business customers. especially in Telco, ISP or Help Desk experience or knowledge • Time management and ability to prioritize • Demonstrate ability to work and communicate well with AT&T Customers and with internal support groups and recommend diagnostic tests based on degree of service impairment and status customer on a regular basis

Education and Qualifications:

Any Bachelors’ Degree
Job ID 1910792-I Date posted 08/12/2019

Interesting to work with AT&T which always expected their employees to groom.


You will always get the credit for your work and also will be appreciated. Even in this much of big team you will always be recognisable.


Deadlines they are giving is very short period. So, always need to extend our times in the office and sometimes need to work on holidays.

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