Staff Assoc, Work Center Tech Support at AT&T Careers - AT&T Careers
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Staff Assoc, Work Center Tech Support

Bengaluru, Karnataka, India

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Description

GCSC T1.5 supporting Blue-sky Network Operations.
ü Performing network related issues through AOTs ticket.
ü Service restoral and break/fix functions Scope include – Analyze and escalate
ü Prioritizing and analyzing the events in the network

ü Resolve problems for software or hardware resources when unavailable or when there is degradation in performance impacting business processes.
ü This involves monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.
ü Customer Call receipt
§ Call receipt (first point of contact for Customers for problem recording)
§ Customer verification
§ Call problem validation and documentation
§ Initial technical problem analysis during Live Call handling
ü Pro-active network monitoring
§ Customer Alarm Tracking System alert monitoring and trouble ticket generation
§ Problem diagnostics
§ Initial Customer call
ü Ticket Management
§ Update Status in AOTs or customer on a regular basis
§ Work with internal support groups and recommend diagnostic tests based on degree of service impairment
§ Access provider management and associated escalations
§ Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans.
§ Escalate ticket according to process based on the established intervals.

Qualifications

Technical Skills:-

ü Network troubleshooting/engineering experience
ü Strong Knowledge Cisco Routers/Switches
ü Experience in LAN Switching
ü Exposure to various Network technologies
ü Very Good Knowledge on LAN and WAN networks
ü Knowledge on MPLS and Load Balancers
ü Experience in Foundry Routers/Switches Allied Telesyn Routers
Load Balancers (Foundry, Alteon, Cisco & F5)

ü Knowledge on Firewalls (Checkpoint)
ü Experience in ATM and VOIP
ü Experience in Frame Relay,DS/DS3 & Optical circuits,BGP Routing Protocol,,OSPF Routing Protocol,HSRP Routing Protocol,VRRP Protocol
Experience in Network Router and Network Switches


Professional Skills:-
ü Excellent communication skills (verbal & written, technical & interpersonal)
ü Excellent telephone manner
ü Excellent problem solving skills
ü Professionalism at all times
ü Excellent time management skills
ü Highly skilled in the use of PC systems and applications
ü Ability to work well under pressure, set priorities and make well-considered decisions
ü Drive, enthusiasm, initiative, commitment and self motivation
ü Resourcefulness and flexibility
ü Ability to work well in a team
3+yrs
Any Graduates/Diploma in technical Discipline
Job ID 1962445 Date posted 12/02/2019

Interesting to work with AT&T which always expected their employees to groom.

Pros

You will always get the credit for your work and also will be appreciated. Even in this much of big team you will always be recognisable.

Cons

Deadlines they are giving is very short period. So, always need to extend our times in the office and sometimes need to work on holidays.

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