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Bengaluru, India

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"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."


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Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time, directing the activities of technical resources from ATS, Tier-3, Labs, and the vendors to restore service. Responsible for the investigation and management of all follow-up activities needed to determine root cause, delivery and certification of vendor fixes or design changes, and plan for the implementation within the network. Develop scripts to pro-actively identify known defect signatures and define the least intrusive recovery processes. Responsible for the reliability of the end-to-end network and the quality of the delivered service, tracking and analyzing outage patterns leading to identification of chronic issues. ATTs SME to customers. Responsible for all equipment and software vendor management relationships, insuring objectives are being met. Provides feedback during the negotiation of maintenance contracts. Responsible for the final phase of planning and preparation for the insertion of new technology and changes into the network. Develop troubleshooting guides and deliver knowledge transfer on new designs and technology.

Principal Functional Skills / Competencies associated with this Title:
• Business Orientation
• Collaboration and Teamwork
• Communicates Powerfully and Prolifically
• Core Business Tools
• Data Analysis Tools
• Develops Strategic Perspective
• Displays High Integrity and Honesty
• Drives for Results
• EMS (Element Management System)
• Incident and Event Management
• Innovates
• IP Routing and Protocols
• Mobile Operating Systems and Platforms
• Network Architecture
• Network Performance Management
• Performance Measurement and Tuning
• Process Management
• Quality Management
• Understanding RAN Engineering
• Reliability Engineering
• Risk Management
• Signaling Technologies
• Software Release Management
• Solves Problems and Analyzes Issues
• Storage Area Networks
• Takes Initiative
• Technical Troubleshooting
• Technical Writing/Documentation
• Telecom Regulatory Environment
• Transport Data Services
• Virtual Private Networks (VPNs)
• Virtualization Tools & Technologies
• VOIP Technologies

Job ID 2234030I Date posted 07/11/2022
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Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.


Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.


Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.


You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).


Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Job Offer

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Step 4

Welcome! Onboarding
and Training Begins

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