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Sr Specialist Software Engineering - ServiceNow Developer

Bengaluru, India

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Join us to create a new era of connectivity.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."


Connect communities with the power of technology.

Innovation is the power to Think Big

We live our values without question or compromise.

A Look at Our Design Team

A day in our UX/UI team.

Revolutionize Business in our Digital Team

Transform how employees and customers connect

Job Description:

About the Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Employee Experience team is delivering innovative and reliable technology solutions to power integrated and simplified employee experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

About the Team:

As a Sr. Specialist Software Engineering, you will join our dynamic Value Realization Office (VRO) organization’s employee experience team. This team is dedicated to enhancing employee experiences while ensuring that our customer remains at the center of everything we do.

Job Summary:

We are seeking a Sr. Specialist Software Engineering candidate to help us lead the transformation of employee self-service, using ServiceNow software as the foundation for our work. The primary focus for this position will be to develop software solutions using no/low code workflows in ServiceNow that deliver unified employee experiences. Candidate must demonstrate professional skill as a JavaScript developer and have experience in ServiceNow software development. This role is critical in ensuring that our internal platforms are not only functional but also user-friendly, enabling our employees to access services and information efficiently. If you're passionate about improving user experiences and skilled in ServiceNow platform configurations, we'd love to hear from you.

Roles and Responsibilities:

  • Developing, configuring, and customizing the ServiceNow platform to fit business requirements
  • Collaborating with cross-functional teams to identify and prioritize business requirements
  • Writing clean, efficient, and maintainable code
  • Debugging and fixing technical problems
  • Producing and running test cases to guarantee software quality
  • Documenting code and application functionality
  • Staying abreast of emerging trends and technologies in ServiceNow development ensures your success


  • Intermediate-level, real world experience with working knowledge of JavaScript
  • Familiarity with UI, SQL, HTML and CSS
  • Knowledge of XML and structural programming concepts
  • Experience using the ServiceNow platform
  • Knowledge of ITIL processes
  • Eagerness to learn and adapt quickly
  • Ability to work independently and manage multiple priorities in a fast-paced environment
  • Advanced problem-solving ability
  • Excellent communication and presentation skills
  • Organization and time management skills
  • ServiceNow Certified System Administrator preferred
  • ServiceNow Certified Application Developer preferred
  • Bachelor’s degree in computer science, Information Technology, or related field
  • Experience with ServiceNow’s Glide and Service Portal scripting tools.
  • Position requires office presence according to the AT&T officer worker policies

Weekly Hours:


Time Type:



Hyderabad, Andhra Pradesh, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-21419-1 Date posted 05/20/2024
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Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.


When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.


Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.


You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).


Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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The values we live by.

  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Make a Difference

    Impact your world.

  • Stand for Equality

    Speak with your actions.

  • Be There

    When customers & colleagues need you most.

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