Skip to main content
Technology

Sr Specialist Quality Assurance

Bengaluru, India

Apply now

Job Description:

• Facilitate Test/Defect management and ensure quality engineering health by implementing standardized triage, defect management, and communication processes.

• Conduct daily defect reviews with key program stakeholders, such as development, testing, product, and support teams, to ensure a clear path forward and reduce defect burn down for all prioritized defects.

• Ensure that all defect processes align with a standard defect process across all test phases and teams.

• Act as a liaison between development, testing, triage, support, and project management to resolve any requirement or design gaps. Monitor chats and host working sessions with impacted teams, using an escalation process to ensure active investigation on defects until disposition.

• Establish standardized defect reporting and dashboards, utilizing tools such as JIRA and Power BI, to monitor defect burn downs

• Conduct root cause analysis for defects and ensure that they are closed under the appropriate root cause category.

• Take ownership of and drive PI retrospective defect metrics.

• Proficient in problem-solving and troubleshooting, aiming to become the primary point of contact for platform-level issues. Ensures timely resolution of issues for future releases.

• Enthusiastic about exploring and implementing innovative methods to enhance test coverage, release/test automation, and release efficiency.

• Develops validation plans, test content, automates execution, and identifies/troubleshoots observed/reported failures.

• Creates and delivers training programs for production staff and cross-functional teams.

• Ensures compliance with all regulatory standards and best practices.

• Manages adherence to Service Level Agreements (SLAs). Overall – 8 to 12 years’ experience in Test Management Activities with minimum 5+ years of experience of working on Test/Defect Management.

• Should manage Test Management, Defect Triage & Production Validation Testing Management services for a broad range of Projects and Program and cross-functional teams

• Experience in Telecom Industry is required

• Experience in Managing testing of CRM, Web Application, Billing & Order Management

• Responsible for utilizing key performance indicators such as Mean Time to Resolution, defect RCAs, and environment downtime to monitor trends and identify improvement opportunities.

• Should have deep experience of system level debugging (including customer issues) with good understanding of managing and triaging defects (both Test and Production Environment)

• Should be familiar with database query language such as SQL, so that they can query and validate the data for analysis

• Should have a good understanding of API testing and be able to perform API testing using relevant tools like Postman, REST Assured or SoapUI.

• Should be familiar with Continuous Integration/Continuous Deployment (CI/CD) tools like Jenkins

• Should have experience working with ALM tools such as Jira and Azure DevOps.

• Should possess knowledge of test execution tool Zephyr.

• Experience on ADO implementation, Pipelines, work items and Test Plan

• Should have experience with Jira, Tableau, and Power BI dashboard to provide insight.

• Should have strong analytical and problem-solving skills to analyze test results and identify patterns, trends, and potential issues

• Co-ordinate with teams supporting various technologies to deliver a complete solution to the business stakeholders

• Expertise in preparing daily status reports/dashboards to Management

• Decision maker in Entry and Exit of internal /development Testing stages

• Should be able to Co-ordinate proactively with Testing Team, Dev Leads & Other Members

• Expertise in Risk Identification & analysis

• Proven expertise in Agile software development especially Scrum and Kanban Technical Skills: Test and Defect Management tools like JIRA, Zephyr, Reporting tools, JIRA, Postman, SQL etc. Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud etc.

Work Location: Bangalore & Hyderabad

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, Karnataka, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-41238 Date posted 10/16/2024
Apply now

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

  • Paid Time Off
  • Tuition Assistance
  • Insurance Options
  • Discounts
  • Training & Development

Learn more about benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

Connect today

Didn’t find what you were looking for here? Sign up for our job alerts so we can connect and share the latest.

Welcome to the Talent Network

We’ve always got a ton of awesome things going on – like the latest job openings, events and offerings. But how can you stay on top of it all? That’s easy. Just connect to our Talent Network.

An * indicates a required field.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

AT&T Info and Alerts. Max 12 messages/month Privacy Policy (opens in new tab). You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

By submitting your information, you acknowledge that you have read our privacy policy (opens in new tab) and consent to receive email communication from AT&T for our U.S. Talent Network

Don't Miss Out

Join our Talent Network to be the first to know about new job openings, special announcements and behind-the-scenes information.

Skip, I’d rather go straight to the application

AT&T Info and Alerts. Max 12 messages/month Privacy Policy (opens in new window). You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

By submitting your information, you acknowledge that you have read our privacy policy (opens in new window) and consent to receive email communication from AT&T for our U.S. Talent Network.