Skip to main content
Close Search

SR. ASSOCIATE, WORK CENTER TECH SUPPORT

Bengaluru, India

Apply Now

excite

Put your customer skills to work on the front line of our operations.

"AT&T is a renowned company, with international presence..."

Irma G. — Credit & Collections Manager

"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."

Call Center

Join us and find endless ways to support our customers while moving the world forward.

A Look Inside: Call Center Careers

We make a difference — and have fun while doing it.

Call Center Virtual Interview Tips

Hear from our expert recruiters.

A career path in our Call Centers

Start here. Go anywhere.

The one thing you need to know about AT&T

Spoiler alert: You're going to like the answer.

Job Description

  • First responders supporting AT&T Enterprise Network Operations.

  • Performing network triage

  • Service restoral and break/fix functions Scope include – Analyze and escalate

  • Prioritizing and analyzing the events in the network

  • Resolve problems for software or hardware resources when unavailable or when there is degradation in performance impacting business processes.

  • This involves monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.

  • Customer Call receipt

  • Call receipt (first point of contact for Customers for problem recording)

  • Customer verification

  • Call problem validation and documentation

  • Initial technical problem analysis during Live Call handling

  • Pro-active network monitoring

  • Customer Alarm Tracking System alert monitoring and trouble ticket generation

  • Problem diagnostics

  • Initial Customer call, Ticket Management

  • Status customer on a regular basis

  • Work with internal support groups and recommend diagnostic tests based on degree of service impairment

  • Access provider management and associated escalations

  • Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans.

  • Escalate ticket according to process based on the established intervals.


Primary Skills

  • Minimum 3 years experience in Network troubleshooting/engineering

  • Strong Knowledge Cisco Routers/Switches

  • Experience in LAN Switching

  • Exposure to WIFI technologies for handling light weigh AP.

  • Very Good Knowledge of LAN and WAN networks

  • Knowledge of MPLS and Load Balancers

  • Experience in Foundry Routers/Switches Allied Telesyn Routers, Load Balancers (Foundry, Alteon, Cisco & F5)

  • Knowledge of Firewalls (Checkpoint)

  • Experience in ATM and VOIP

  • Experience in Frame Relay, DS/DS3 & Optical circuits, BGP Routing Protocol, OSPF Routing Protocol, HSRP Routing Protocol, VRRP Protocol

  • Experience in Network Router and Network Switches

  • Excellent troubleshooting experience LAN/WAN/Data Centers/Wireless

  • Sound exposure to WIFI technologies for handling AP’s (access point)

  • Experience in Foundry Routers/Switches Allied Telesyn Routers

  • Knowledge about Firewalls, Juniper Net Screen

  • Expert Knowledge of Nexus 5K, 7K, 9K

  • Excellent communication skills (verbal & written, technical & interpersonal)

  • Excellent telephone manner

  • Excellent problem-solving skills

  • Professionalism always

  • Excellent time management skills

  • Highly skilled in the use of PC systems and applications

  • Ability to work well under pressure, set priorities, and make well-considered decisions

  • Drive, enthusiasm, initiative, commitment, and self-motivation

  • Resourcefulness and flexibility

  • Ability to work well in a team




Job ID 2173175I Date posted 12/06/2021
Apply Now

Here are similar jobs, or

New Search

Discover more at AT&T

Sign up for job alerts, updates and more.

Interested In

  • Technical Support, Bengaluru, Karnataka, IndiaRemove
  • Call Center, Bengaluru, Karnataka, IndiaRemove
  • Sales & Operations Services, Bengaluru, Karnataka, IndiaRemove

AT&T Info and Alerts. Max 12 messages/month. Privacy Policy. You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

Back to top