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SR. ASSOCIATE, WORK CENTER TECH SUPPORT

Bengaluru, India

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excite

Put your customer skills to work on the front line of our operations.

"AT&T is a renowned company, with international presence..."

Irma G. — Credit & Collections Manager

"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."

Call Center

Join us and find endless ways to support our customers while moving the world forward.

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The one thing you need to know about AT&T

Spoiler alert: You're going to like the answer.

First responders supporting AT&T Enterprise Network Operations.
ü Performing network triage
ü Service restoral and break/fix functions Scope include – Analyze and escalate
ü Prioritizing and analyzing the events in the network
ü Resolve problems for software or hardware resources when unavailable or when there is degradation in performance impacting business processes.
ü This involves monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.
ü Customer Call receipt
§ Call receipt (first point of contact for Customers for problem recording)
§ Customer verification
§ Call problem validation and documentation
§ Initial technical problem analysis during Live Call handling
ü Pro-active network monitoring
§ Customer Alarm Tracking System alert monitoring and trouble ticket generation
§ Problem diagnostics
§ Initial Customer call
ü Ticket Management
§ Status customer on a regular basis
§ Work with internal support groups and recommend diagnostic tests based on degree of service impairment
§ Access provider management and associated escalations
§ Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans.
§ Escalate ticket according to process based on the established intervals.
Technical Skills: -


ü Network troubleshooting/engineering experience
ü Strong Knowledge Cisco Routers/Switches
ü Experience in LAN Switching
ü Exposure to WIFI technologies for handling light weigh AP.
ü Very Good Knowledge on LAN and WAN networks
ü Knowledge on MPLS and Load Balancers
ü Experience in Foundry Routers/Switches Allied Telesyn Routers
Load Balancers (Foundry, Alteon, Cisco & F5)


ü Knowledge on Firewalls (Checkpoint)
ü Experience in ATM and VOIP
ü Experience in Frame Relay, DS/DS3 & Optical circuits, BGP Routing Protocol, OSPF Routing Protocol, HSRP Routing Protocol, VRRP Protocol
Experience in Network Router and Network Switches

ü Excellent troubleshooting experience LAN/WAN/Data Centers/Wireless
ü Sound exposure to WIFI technologies for handling AP’s (access point)
ü Experience in Foundry Routers/Switches Allied Telesyn Routers
ü Knowledge about Firewalls
o Juniper Net Screen

ü Expert Knowledge of Nexus 5K, 7K, 9K

Professional Skills: -

ü Excellent communication skills (verbal & written, technical & interpersonal)
ü Excellent telephone manner
ü Excellent problem-solving skills
ü Professionalism always
ü Excellent time management skills
ü Highly skilled in the use of PC systems and applications
ü Ability to work well under pressure, set priorities and make well-considered decisions
ü Drive, enthusiasm, initiative, commitment and self motivation
ü Resourcefulness and flexibility
ü Ability to work well in a team


echnical Skills: -

ü Network troubleshooting/engineering experience
ü Strong Knowledge Cisco Routers/Switches
ü Experience in LAN Switching
ü Exposure to WIFI technologies for handling light weigh AP.
ü Very Good Knowledge on LAN and WAN networks
ü Knowledge on MPLS and Load Balancers
ü Experience in Foundry Routers/Switches Allied Telesyn Routers
Load Balancers (Foundry, Alteon, Cisco & F5)


ü Knowledge on Firewalls (Checkpoint)
ü Experience in ATM and VOIP
ü Experience in Frame Relay, DS/DS3 & Optical circuits, BGP Routing Protocol, OSPF Routing Protocol, HSRP Routing Protocol, VRRP Protocol
Experience in Network Router and Network Switches

ü Excellent troubleshooting experience LAN/WAN/Data Centers/Wireless
ü Sound exposure to WIFI technologies for handling AP’s (access point)
ü Experience in Foundry Routers/Switches Allied Telesyn Routers
ü Knowledge about Firewalls
o Juniper Net Screen

ü Expert Knowledge of Nexus 5K, 7K, 9K

Professional Skills: -

ü Excellent communication skills (verbal & written, technical & interpersonal)
ü Excellent telephone manner
ü Excellent problem-solving skills
ü Professionalism always
ü Excellent time management skills
ü Highly skilled in the use of PC systems and applications
ü Ability to work well under pressure, set priorities and make well-considered decisions
ü Drive, enthusiasm, initiative, commitment and self motivation
ü Resourcefulness and flexibility
ü Ability to work well in a team




Job ID 2149960I Date posted 10/12/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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