Skip to main content
Close Search


Bengaluru, India

Apply Now


Put your customer skills to work on the front line of our operations.

"AT&T is a renowned company, with international presence..."

Irma G. — Credit & Collections Manager

"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."

Call Center

Join us and find endless ways to support our customers while moving the world forward.

Female call center employee laughing with co-workers

A Look Inside: Call Center Careers

We make a difference — and have fun while doing it.

Female call center employee talking to a customer over the phone

Call Center Virtual Interview Tips

Hear from our expert recruiters.

Female employee on the phone

A career path in our Call Centers

Start here. Go anywhere.

Group photo of many employees laughing and smiling

The one thing you need to know about AT&T

Spoiler alert: You're going to like the answer.

Responsible for developing, planning, and directing all aspects of international service assurance work centers. Establishes, implements, and maintains service assurance work center standards to ensure the proper care of the organization’s client base.

Responsibilities and Roles: This is an individual contributor role in a team environment with active participation to support business and client functions. Candidates will perform Change & Incident Management – Proactive & Reactive, taking ownership of problem, troubleshooting & analysis, interface with client and across AT&T sister workgroups. This is a 24x7 rotational role.

  • Good analytical and problem-solving skills
  • Knowledge of firewalls and proxies
  • Hardware deployment, implementation, and troubleshooting skills
  • Self-Starter and self-learner
  • Willing to in 24x7 environment
  • Good communication skills
  • Customer and vendor follow up
  • Recommend possible solutions for customer issues
  • Provides day to day support for security engineering, operations tasks including assisting peers with issues and escalations

Skills: Knowledge of any of Cisco, Checkpoint, PaloAlto, Fortinet, proxy

Certification: Preferred Cisco CCNA, Checkpoint CCSP. Other security certifications will be added advantage

Minimum 1-4 years of experience in networking and or security-related discipline.

Job ID 2149516I Date posted 10/12/2021
Apply Now


Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.


Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.


Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.


You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).


The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

Here are similar jobs, or

New Search

Discover more at AT&T

Sign up for job alerts, updates and more.

Interested In

  • Technical Support, Bengaluru, Karnataka, IndiaRemove
  • Call Center, Bengaluru, Karnataka, IndiaRemove
  • Sales & Operations Services, Bengaluru, Karnataka, IndiaRemove

AT&T Info and Alerts. Max 12 messages/month. Privacy Policy. You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

Back to top