AT&T was the first to deliver advanced telecommunications and technology services to companies headquartered in India. That means big things for your career. Not only will you join one of the most exciting telecom markets in the world, you’ll bring your technology expertise to local as well as international customers.
DescriptionThe PRO A3 Sr. Associate is a strategic member focused on technical professionals involved in monitoring of customer networks. He/She will be a facilitator to Customer Operations in the post installation of AT&T's legacy operations portfolio of products and services and looks for opportunities to streamline processes across Global organizations. The role will understand Customer's requirement through interfacing with AT&T internal and external Teams to ensure high levels of customer satisfaction is achieved by making the teams deliver in meeting the Service Level Agreements (SLA's) by using process knowledge to handle customer issues.
ü Ensures that Operations Center have the appropriate tools, skills, and processes for the monitoring / handling of customer networks.
ü Ensures Operations metrics are achieved, Managing individual productivity, and performance of overall team.
ü Manages activities related to customers escalated issue by coordinating with the AT&T internal teams with appropriate escalations including Fault Management reporting.
ü Implements processes following global models for AT&T's standard portfolio of services
ü Train new recruits and invests time to groom them into the Operations Team if required.
ü Coordinates and controls various aspects of targeted programs including training and quality management.
ü Ensure that Network Analyst/Engineer have required tools and access to them to perform their functions.
ü Oversee Operational Efficiency Projects are handled efficiently.
ü Ensure individual deliver all Quality work, meet customer SLA's
ü Deliver Customer Fault Management reports and maintain improvements.
QualificationsAt least 6+ years’ work experience in Network and telecommunications industry with an excellent understanding of WAN, LAN & Voice technologies and network operations.
ü Preferred good knowledge of LAN and WAN Networks
ü Sound knowledge of MPLS, BGP, Cisco Routers and switches.
ü Experience in working with US people, who can understand their language, requirements, having good command in communication.
ü Knowledge on Router, switches & service providers
ü Good Exposure in ATM and VOIP
ü Good Exposure in Frame Relay, DS1/DS3 & Optical circuits Routing Protocol, Good Understanding on BGP, MPLS concepts, OSPF Routing Protocol, HSRP Routing Protocol, VRRP Protocol
ü Experience in Network Router and Network Switches
Professional Skills: -
ü Experience in knowledge in Cisco and juniper routers good understanding process knowledge, hands on experience in dealing complex issues related to network.
ü Able to achieve results through performance and look for improving short fall in performance.
ü Strong written and verbal communication skills in English.
ü Good presentation and interpersonal skills to collaborate with team to meet the end results.
Minimum of 5+ years of experience
Degree in electrical/electronic engineering, computer engineering or related discipline
Interesting to work with AT&T which always expected their employees to groom.
You will always get the credit for your work and also will be appreciated. Even in this much of big team you will always be recognisable.
Deadlines they are giving is very short period. So, always need to extend our times in the office and sometimes need to work on holidays.Current Employee - QA Tester
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