Specialist - Work Center Tech Support (Project SP 2020) at AT&T Careers - AT&T Careers
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Specialist - Work Center Tech Support (Project SP 2020)

Bengaluru, Karnataka, India

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Description

The Team Lead is a strategic member focused on team for technical professionals involved in monitoring of customer networks. The Team Lead will be a facilitator to Customer Operations in the post installation management of AT&T's legacy operations portfolio of products and services and looks for opportunities to streamline processes across Global organizations. The Team Lead will understand Customer's requirement through interfacing with at&t internal and AT&T internal Teams and ensure that high levels of customer satisfaction is achieved by making the teams deliver in meeting the Service Level Agreements (SLA's) by mentoring process knowledge with in the team.


ü Ensures that Operations Center have the appropriate tools, skills, and processes for the monitoring of customer networks.
ü Ensures Operations metrics are achieved, Managing individual productivity, and performance of team.
ü Manages activities related to customers escalated issue by coordinating with the AT&T internal teams with appropriate escalations including Fault Management reporting.


ü Implements processes following global models for AT&T's standard portfolio of services
ü Train new recruits and invests time to groom them into the Operations Team.
ü Administer Network Analyst/Engineer in meeting Customer & Internal targets by proper coaching them to achieve it through metrics.
ü Coordinates and controls various aspects of targeted programs including training and quality management.
ü Ensure that Network Analyst/Engineer have required tools and access to them to perform their functions.
ü Oversee Operational Efficiency Projects
ü Ensure that teams deliver in all Measures of Quality and also meet customer SLA's
ü Deliver Customer Fault Management reports, and recommend improvements.

Qualifications

At least 9+ years work experience in Network and telecommunications industry with an excellent understanding of WAN, LAN & Voice technologies and network operations.
ü Preferred good knowledge of LAN and WAN Networks
ü Sound knowledge of MPLS, BGP, Cisco Routers and switches.
ü Experience in working with US people, who can understand their language, requirements, having good command in communication.


ü Knowledge on Router, switches & service providers
ü Good Exposure in ATM and VOIP
ü Good Exposure in Frame Relay,DS/DS3 & Optical circuits,BGP Routing Protocol,,OSPF Routing Protocol,HSRP Routing Protocol,VRRP Protocol
ü Experience in Network Router and Network Switches

Professional Skills:-

ü Experience in sound knowledge in Cisco and juniper routers good understanding process knowledge skills
ü Able to achieve results through distributed teams and through other functional organizations is essential
ü Strong written and verbal communication skills
ü Good communication, presentation and interpersonal skills
9+yrs
Degree in electrical/electronic engineering, computer engineering or related discipline
Job ID 1962397 Date posted 12/02/2019

Interesting to work with AT&T which always expected their employees to groom.

Pros

You will always get the credit for your work and also will be appreciated. Even in this much of big team you will always be recognisable.

Cons

Deadlines they are giving is very short period. So, always need to extend our times in the office and sometimes need to work on holidays.

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