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Specialist App/Prod Support

Bengaluru, India

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build

Join us to create a new era of connectivity.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

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Job Description:

AT&T is one of the leading service providers in the telecommunication sector and

propelling it into the data and AI driven era is powered by CDO (Chief Data Office). CDO

is empowering AT&T, through execution, self-service, and as a data and AI center of

excellence, to unlock transformative insights and actions that drive value for the company

and its customers.

Employees at CDO imagine, innovate, and unlock data & AI driven insights and actions

that create value for our customers and the enterprise. Part of the work, we govern data

collection and use, mitigate for potential bias in machine learning models, and encourage

an enterprise culture of responsible AI.

Ops support is an integral branch of CDO which ensures smooth experience to our customers and consistent flow of business with the help of follow the sun team and time-tested processes.

Job Description:

  • Should have Production Operations experience (specially handling production environment) 10-12 years.
  • Experience on Ticketing tools like JIRA/ServiceNow etc. is a must.
  • Effective communication skills; verbal, non-verbal and written.
  • Experience with maintaining DWH pipelines and writing SQL queries (Azure SQL, Azure Data Factory) – any other experience with Azure resources would be a plus.
  • Good understanding and exposure to ITIL framework
  • Some light debugging duties using SQL will be required in order to develop queries/reports of varying complexity to troubleshoot and recommend fixes to development teams.
  • Coordinate with business and IT groups to ensure reliability of the RDW system.
  • Monitoring dashboards and escalate issues wherever needed.

Roles and Responsibilities:

  • Should be responsible to provide technical support, administrative support and troubleshoot the issues for the day-to-day operations. Should be able to resolve the technical issues to meet the SLA's.
  • Should also be responsible for monitoring the systems, providing technical assistance, managing incidents, and ensuring efficient workflows.
  • Providing 24×7 operational support to all production practices on holidays and weekends.
  • Coordinating with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production tickets.
  • Maintaining logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
  • Acting as the point of contact for the data warehouse production eco system
  • Candidate should enhance the quality by value adds, automation, optimization etc.
  • L2 support manages the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. 

Key Competencies and Skills

  • Effective communication skills, be able to provide leadership status updates etc.
  • Should have knowledge on Change Management, Release Management etc.
  • Strong experience on SQL Databases like Oracle/Teradata/Snowflake.
  • Experience on IBM TWS Scheduler, Informatica (development & support role), Infoworks, CI/CD, and Kafka. Grafana, Kibana, Oracle, Xflow, Databricks & Oracle Golden Gate.
  • Experience on Concepts of Data Warehousing is a must.
  • ETL tool moderate experience like Talend/Informatica/DataStage/Azure and other technologies.
  • Knowledge on cloud technologies is an added advantage.
  • Experience on Unix Shell Scripting, performance tuning and troubleshoot is a must.
  • Strong in data analytical skills.

Education and Qualifications:

  • Must have either engineering bachelor’s degree or master’s degree in science / computer applications or equivalent.

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, Karnataka, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-24072 Date posted 06/14/2024
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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  • Live True

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  • Stand for Equality

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