AT&T was the first to deliver advanced telecommunications and technology services to companies headquartered in India. That means big things for your career. Not only will you join one of the most exciting telecom markets in the world, you’ll bring your technology expertise to local as well as international customers.
DescriptionA Service Assurance Supporting role covering Incident Management Problem management.
During Incident Management GSAM provide live incident support, aids in prioritizing incidents for Operations and assists in managing communications. Post Incident the GSAM may be engaged in several Problem Management activities such as, but not limited to, handling customer complaints, updates to databases or client handling instructions and input to Post Incident Reviews. Individual will understand the customer and operations environment to create procedures for day to day issues.
Qualifications• 3-5 years Tier 1 and 2 Network Operations experience
• 1-3 years customer service experience
• 1-3 years experience writing procedural processes
Interesting to work with AT&T which always expected their employees to groom.
You will always get the credit for your work and also will be appreciated. Even in this much of big team you will always be recognisable.
Deadlines they are giving is very short period. So, always need to extend our times in the office and sometimes need to work on holidays.Current Employee - QA Tester
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