Senior Specialist, Work Center Technical Support at AT&T Careers - AT&T Careers
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Senior Specialist, Work Center Technical Support

Bengaluru, Karnataka, India

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Description

A Service Assurance Supporting role covering Incident Management Problem management.
During Incident Management GSAM provide live incident support, aids in prioritizing incidents for Operations and assists in managing communications. Post Incident the GSAM may be engaged in several Problem Management activities such as, but not limited to, handling customer complaints, updates to databases or client handling instructions and input to Post Incident Reviews. Individual will understand the customer and operations environment to create procedures for day to day issues.

Qualifications

• 3-5 years Tier 1 and 2 Network Operations experience
• 1-3 years customer service experience
• 1-3 years experience writing procedural processes
Job ID 1962367 Date posted 12/02/2019

Interesting to work with AT&T which always expected their employees to groom.

Pros

You will always get the credit for your work and also will be appreciated. Even in this much of big team you will always be recognisable.

Cons

Deadlines they are giving is very short period. So, always need to extend our times in the office and sometimes need to work on holidays.

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