AT&T was the first to deliver advanced telecommunications and technology services to companies headquartered in India. That means big things for your career. Not only will you join one of the most exciting telecom markets in the world, you’ll bring your technology expertise to local as well as international customers.
(2) The candidate should have good technical skills, leadership skills, and good English communication skills to interface with US customers on the phone to diagnose and recover from complex data networking problems and restore service per customer expectations.
Roles and Responsibilities:
"(1) The selected candidate will part of day-2 support team and responsible to provide non-managed break fix maintenance support for multi-vendor data, video and converged IP CPE networking devices. (2) Support includes, but not limited to, 24x7 technical support phone support, parts replacement, onsite parts replacement support, network coordination, AT&T online asset management and other services. (3) The engineer will be required to co-ordinate vendor engagement for T4 support and followup till issue resolution. (4) The engineer needs to be flexible to work 24x7 rotational shifts and odd shifts to cover the business requirements"
Key Competencies and Skills:
"∙ CCNA Route/Switch certification and equivalent working experience. . Experience troubleshooting Cisco routers, switches and other Cisco data gear. ∙ Experienced with remote access tools and ticketing systems. ∙ Experience with Data Network troubleshooting and resolving technical incidents in customer environment. ∙ Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting. ∙ Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points. "
Education and Qualifications:
"(1) Bachelors degree in related field. (2) Cisco certifications are mandatory. (3) Good to have multi-vendor certifications, but not mandatory."
Interesting to work with AT&T which always expected their employees to groom.
You will always get the credit for your work and also will be appreciated. Even in this much of big team you will always be recognisable.
Deadlines they are giving is very short period. So, always need to extend our times in the office and sometimes need to work on holidays.Current Employee - QA Tester
- One Star Rating
- Two Star Rating
- Three Star Rating
- Four Star Rating
This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.