Ad-IP Sr. Specialist, Technical Support at AT&T Careers - AT&T Careers
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Ad-IP Sr. Specialist, Technical Support

Bengaluru, Karnataka, India

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As an Ad-IP Support Team Lead, you will join an Engineering team responsible for the development and maintenance of the Xandr-wide integration application, which receives, transforms and allows consumption of data between various 3rd parties and Xandr. Ad-IP (short for Advertising - Integration Platform) uses the latest technologies and programming languages and is an integral part of Xandr’s core mission.

Roles and Responsibilities:

• Responsible for leading a team of offshore team members, including guidance both technically as well as managerially • Responsible for performing application monitoring and response as well as application problem management and resolution. • Performs application change management and implementation • Handles scheduling, tuning and configuration of application and infrastructure components • Must be on call 24X7 in the event of an outage and must be knowledgeable about the specific applications supported • Communicates effectively and clearly in writing and verbally. • May require maintenance or configuration of other associated software or hardware components required for the application to work

Key Competencies and Skills:

• Strong leadership skills • Strong written and verbal communication skills with good analytical skills • Significant experience with information systems and their components • Knowledge of Linux/UNIX, including shell scripting • Knowledge of relational and NoSQL databases such as MySQL, Oracle, Cassandra • Ability to automate processes using Unix Scripting in languages such as Shell or Python • Ability to perform root-cause analysis of system and application issues • Working knowledge of Amazon Web Services and Microsoft Azure cloud computing • Onsite-Offshore model working experience • Knowledge of Jira ticketing system

Education and Qualifications:

• Requires 6+ years of experience in a technical support role • 2+ years of experience leading up a small team of support specialists • Bachelor's degree, or comparable experience Must be flexible to work between 1 to 10 pm work timings
Job ID 1911039-I Date posted 08/30/2019

Interesting to work with AT&T which always expected their employees to groom.

Pros

You will always get the credit for your work and also will be appreciated. Even in this much of big team you will always be recognisable.

Cons

Deadlines they are giving is very short period. So, always need to extend our times in the office and sometimes need to work on holidays.

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