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Tier 3 - IP Networking Engineer in Cloud Environment

Bengaluru, India

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• The candidate will be an active participant in the ATT Devops process for IP Networking Infrastructure with ATT Design, TPE Engineering, Automation developers, and Tier 2 LifeCycle implementation team. (from an IP routing perspective on Network Cloud POD routers or Fabric or on the AODS Top of Rack or Aggregate Switch – Routers.)
• The candidate will receive escalations from ATS management, from Tier 2 IPTRC (break fix team) and from Lifecycle build teams. This escalation could be on build or configuration implementation process or for complex customer service impacting network outages that require an all hands restoration effort.
• Candidate is responsible for escalating to Vendor TAC support centers (Cisco, Juniper, Arista) and will have to work with various vendors to ensure operational outages are resolved via work around patches and / or long-term software releases for a bug fix or recommend design/configuration changes.
• Requires extensive understanding and experience working with the IP Suite of Protocols (OSPF, BGP, MPLS, VXLAN), the vendor devices deployed (Cisco, Juniper, Arista switch – routers) as well as knowledge of white box hardware and router NOS separation.
o Being a Tier 3 position, the job entails a very advanced knowledge of service provider gear on various CISCO, Juniper, Arista platforms and UFI and / or Accton Edgecore hardware.
o Cisco, Arista, or Juniper certifications are not required but a plus (knowledge and experience IS required)
• Required working experience designing, implementing and/or troubleshooting in Cloud Architecture
• Broad understanding of the ATS Tier 3 role in network operations and product delivery lifecycle.
• Participate in certification and design team read-outs for upcoming IP routing configuration changes, a deep understanding of the MOP development process is required.

• 10 + years combined experience as a SME in Network Operations or Advanced Technical Support role
• 10+ years hands on experience in the operation and troubleshooting maintenance IP routing switches, routers as well as complex routing.
• 5+ years combined experience designing, implementing and/or troubleshooting in Cloud Architecture
• Experience with D1, D1.5 and D2 network principles.
• 5+ years SDN and Cloud computing experience
• Broad understanding of ATS role in network operations and product delivery lifecycle.
• Ability to assess, reward/and or correct employee performance.
• Must have a Deep understanding of IP routers, switches and complex routing. Router vendor certifications are not required but are a plus (Cisco, Juniper, Arista, etc)
• Ability to assess failure scenarios quickly and completely with a switch, router and complex IP routing and lead recovery efforts, and drive for root cause analysis, work around and long term design or code fix with either the Network Architect or the vendor.
o Understanding of Root Cause Analysis process for an incident and driving for work arounds and long-term fix
• Understanding of MOP best practices
• Understanding of Risk Assessment best practices.
• Ability to cover off shift network incidents and drive recovery efforts
• Ability to convey complex routing incidents and call flow scenarios concisely to multiple levels of leadership.
• Ability to extrapolate basic networking & troubleshooting principles for application to many diverse technologies.

Job ID 2221908I Date posted 04/29/2022
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