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Bilingual Technical Support

Azcapotzalco, Mexico

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Put your customer skills to work on the front line of our operations.

Credit & Collections

Headset

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Customer Service

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As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

Loyalty (Retention)

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As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

Sales

Headset

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Technology Support

Headset

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

Credit & Collections Representative

Customer Service

Loyalty (Retention)

Sales

Technology Support

Call Center

Join us and find endless ways to support our customers while moving the world forward.

Call Center

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

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You Are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
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You're
Ready To

  • Attend 6-8 weeks worth of training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services
  • Always put customers first
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You'll Bring

  • A high school diploma or have earned your GED
  • At least one year of customer service/sales work experience
  • Familiarity with Windows computers
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You Are

Male employee with headset on and smiling

You're Ready To

Male employee with headset on looking at a smartphone

You'll Bring

Around here, technology is second nature. Big ideas and new innovations aren’t just part of our history, we bring them to life every day in ways that keep millions connected to their favorite apps, entertainment, news, friends and family, and well… daily life. That’s where you come in, making sure our customers can tackle everything from viral video uploads to social chats, and find out on their commute to work who’s moving to the next round in their favorite reality show. All with a seamless experience.
We’re only scratching the surface when we’re talking troubleshooting uploading pet pics and swiping right. You’ll find yourself working with our technology teams and engineers to improve the experience for everyone. Think updating knowledge bases for global support teams, flagging technical issues and testing software updates, or making sure your teammates know the latest smartwatch requires a few tweaks to work best with our network.


Who makes a great fit for the role? There are a few must-haves:
• Advanced English Fluency to engage with U.S. customers and read, write, and understand technical documentation.
• Curiosity about technology. If you’ve ever clicked 20 links deep in a wiki article and come out an engineering expert, let’s chat.
• Communication skills to effectively work with everyone from budding social stars to CEOs urgently needing their email to work.
• Knowledge and ability to navigate Windows, iOS, Android and cloud services (iCloud, Google Drive, OneDrive).

• Qualified applicants will have a mix of experience or education in Level 1 or 2 technical or help desk support, computer sciences, customer services or other relevant knowledge. 

There’s more than a paycheck in it for the right candidate.  Our compensation package includes:

  • Monthly Base Salary: MXN $33,000
  • Monthly Grocery voucher MXN $2,918
  • Monthly Restaurant voucher MXN $1,912
  • Medical and Life Insurance
  • Saving Fund
  • 50% discount on five lines of AT&T Wireless service.
  • Vacation days, plus three personal days, life insurance, onsite medical and more.
  • Paid starting from your first day of training, including benefits.
  • Work from Home Support Allowance

Our center operates from 7:00 am to 9:15 pm CST Monday to Sunday, (considering Daylight Saving Time) requiring flexibility in scheduling. In order to be considered for remote work accommodations you must have a suitable space to work and reliable and high-speed internet connection (at least 20mbps wired connection).

Since Day 1 you will have a hybrid week, where you will be required to be trained/work at the office and your home.

5 working days + 2 resting days. Days off assigned based on business needs and performance

When will training take place?

If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal. mobile

Is this a Work from Home Job?

No, this not a Work from Home role but may require Work from Home based on business needs.  We will advise you whether you will train or work from home, office, or a mixture of both.  You will need to confirm you are flexible to train and work at home during the application and interview process.  AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.

What should my availability be?

This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.

Ready to join the #LifeAtATT? Apply today!




Job ID 2233648I-1 Date posted 07/08/2022
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Applying?
Here’s what to expect.*

  • Status updates

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    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

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    Check your email regularly for any follow-ups.

  • Pass assessment

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    You may have to pass an assessment before moving on to the next step.

  • First attempt

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    If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.

  • Interview

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    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Review this page and make sure this role is what you would expect

Two

Complete online application

Three
Complete the assessment

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:

Call Center Virtual Job Tryout
Four

Phone Interview

Five

In-person interview and role-play

Six

Conditional job offer

Seven

Drug screening and background check

Eight

Congratulation and welcome to AT&T!

COVID-19

The safety of our applicants and employees is one of our top priorities. We provide personal protection protocols and equipment. We’re working to keep everyone safe, so we can keep our customers connected.

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