Staff UX Researcher at AT&T in Austin
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Staff UX Researcher

Austin, Texas

Overview

Ready to redefine how people interact with the latest, coolest tech? On our User Experience (UX) team, your vision will drive cutting-edge ideas across our mobile products. Whether it’s apps, music, games or other services, this is your chance to shape millions of customer experiences.

  • Full-time
  • Level: All

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What makes someone successful in this position? Check out below to see if you have what it takes.

  • Creative 8
  • Collaborative 10
  • Enthusiastic 8
  • Curious 9
  • Problem-Solver 10
  • Understanding 9

Staff UX Researcher

Austin, Texas

* Open to remote *

About Our Team

You have the unique opportunity to be a part of a transformational team that will promote new process innovation within AT&T, through modern practices of design and design thinking methods. The Design Technology team acts as a startup inside AT&T. This highly talented team creates exceptional experiences and desirable products by uncovering the unmet needs of the customer as inspiration. In this high-paced, creative environment, we know that our people will make all the difference in our success.  We need energy, curiosity and a relentless interest in creating the best customer experience!

Responsibilities

As a Staff UX Researcher, you will:

- Use your UX talents to research a diverse set of experiences and products for AT&T, both internal and consumer-facing. Projects may range from websites and mobile apps to chatbots and internal tools.

- Conduct user research and use insights to advocate for customers, ensuring that their needs are properly understood and seriously considered by team members, business clients and product teams.

- Provide creative thought leadership by defining innovative solutions that solve complex business issues and provide great experiences for customers.

- Use storytelling, journey maps, storyboards, and prototypes to convey the vision, flow, and features of products being created.

- Collaborate with fellow UX designers, researchers, and other team members to generate ideas and get feedback on your ideas and work products.

- Successfully work with developers, project managers, and other internal teams to ensure accountability and move your solutions into production.

- Work on several projects simultaneously while meeting tight deadlines.

- Demonstrate an understanding of business objectives and how to balance them with design and user needs.


Required Experience & Characteristics

- Typically requires 0-3 years of experience leading strategic planning and design delivery projects. 

- MS or PhD in a human behavior-related field (e.g., Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, Information Science) or equivalent experience.

- Knowledge and experience with applied qualitative research methods including generative, formative, and evaluative methods. Example methods include contextual inquiry, cognitive walkthroughs, ethnographic research, and persona/archetype development.

- Knowledge or expertise in one or more of the following is a plus: service design, design thinking methods and workshop facilitation, prototyping, and quantitative research methods.

- Entrepreneurial Spirit + Collaborative Drive: You’re excited to help us build the culture of our new team, a self-starter who is comfortable being proactive and you're eager to work with your teammates to make your designs better.

- Critical Thinker with a Product Mindset: You’re great at wrangling complex problems and finding clarity and simplicity. You think strategically about any design challenge and seek to create holistic, compelling products that serve the end user.

- Empathetic + Fun: You’re well-versed in user-centered methodologies and design thinking. You design for consumer needs first and foremost. Oh, and you’re great fun to work with.

- Communication Skills: You have excellent communication, project management, and organizational skills. You’re able to tell compelling stories about your work to partners and team members.

About AT&T

The number one thing you need to know about working at AT&T: Our employees like being here.  They come together to reach goals, celebrate wins, and make AT&T a fun place to work. We work hard and play even harder. Because with everything we do, #LifeAtATT is always an adventure.

 At AT&T, diversity means promoting an environment of inclusion; one in which each individual is valued and every voice is heard. We recognize all differences – from race, gender, sexual orientation and religion to perspectives, physical and mental abilities, experiences and outlooks. We realize that diversity is more than the right thing to do – it's essential if we want to be successful in the global marketplace.

Location: This position is located in Austin, TX.

Please submit a resume, cover letter, and portfolio.

#DesignTechnology

@DesignTechnology


Job ID 2109037
Date posted 02/08/2021

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Check your status regularly. Timing varies, so log in to see where we are.
  • Be ready to bring your laptop to show your portfolio – and have answers prepared regarding how you approached your projects, the tools you used and your personal experiences with them.
  • In-person interviews are typically 3-4 hours with UX peers.
  • 30-minute phone interview with recruiter

  • 30-minute phone interview with hiring manager

  • Potential second round in-person interviews

  • Conditional job offer

  • Complete the background check

  • Congratulations and welcome to AT&T!

Great Company

Pros

Great benefits, PTO, salary, and potential bonus opportunities.

Cons

New community to the company so there are some pains as we grow.

Current Employee - Senior User Experience Designer
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LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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