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Staff Design Program Manager

Austin, Texas

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design

Shape millions of customer experiences with your expertise and creativity.

"I am a huge advocate for the user and continuously focus on the value and importance they play in my ability as a designer and leader to deliver compelling customer experiences."

Kristin Jackson — Associate Director User Experience

Technology

Don't just imagine the future. Create it.

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Get to know our Design team

They're taking their careers (and creativity) in exciting directions.

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How does innovation transform UX?

Get the answer to that (and more) from one of our Designers.

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Brilliant minds, big data

Meet one of the extraordinary people at AT&T Labs..

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What fun stuff can we build during lunch?

You'll just have to watch the video and see for yourself.

Ready to work at a company that has been changing the way people live, work, and play for more than 140 years? Our multidisciplinary Design Technology team is the originator of design at AT&T and tackles the communication industry’s gnarliest problems.

A little about our team

We design the future of AT&T’s customer experiences. Through strategy, research, and ideation, the Design Technology team makes life easier for the 100 million families and 3 million businesses who connect to the world with AT&T.

We’re designers, researchers, design program managers, and content strategists with wildly different backgrounds, skillsets, and passions. We all come together to build an end-to-end experience that surpasses expectations. Join us if you’re ready to bring your humanity and your A-game to solve some of the most complex problems in design. 

What you’ll do

Using a combination of skill, creativity, and leadership, you’ll help AT&T set the vision for a diverse set of future experiences and products. 

With a strong appreciation for design, a Staff Design Manager understands the creative practice and knows how to apply just the right amount of process for our designers to thrive. This position establishes the plan for bringing design to fruition, along with a strategy for the operational aspects of product design. This position enjoys solving the "how", freeing up designers to focus on crafting the "what".

Who you are

As a Staff Design Program Manager, you should be:

  • Ready to work with partner stakeholders to ensure experience continuity across the end-to-end customer journeys
  • Owner of the product design lifecycle for high-profile initiatives from design concept to launch
  • Collaborative, working closely with design leaders on overall team vision and strategy
  • A guide for projects from pitch to completion by facilitating team productivity, managing client expectations, and providing a layer of communication between teams and stakeholders

We’d love you to apply for the Staff Design Program Manager role if you:

  • Have 2-5 years of experience managing customer experience driven programs
  • Demonstrate an understanding of product design, design research, content strategy and product development lifecycles
  • Drive improvements and evolution of discipline best practices – ensures implementation of best practices across all studios and program
  • Practice clear communication skills, both written and verbal
  • Have strong attention to detail
  • Foster collaborative environment and support the team, ensuring health and productivity
  • Thrive in ambiguity – drives decision making

About AT&T

At AT&T, we encourage people to bring their authentic selves to work every day. Every individual is valued and every voice is heard. We strive to foster a sense of empowerment in our diverse workplace. We’re one of Time magazine’s “Most Influential Companies,” LinkedIn’sTop Companies,” and DiversityInc’sTop 50 Companies for Diversity.”

We create connections—with each other, with stories that matter, and with experiences that people need in their everyday lives. Learn more about About AT&T and our Diversity, Equity & Inclusion.

Location

The Design Technology studios are in Austin and Dallas, TX, but remote locations are A-OK.


#DesignTechnology




Job ID 2220366-1 Date posted 04/08/2022
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

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