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Sr UX Researcher

Austin, Texas

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innovate

Discover the undiscoverable.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

Technology

Don't just imagine the future. Create it.

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A Look at Our Design Team

A day in our UX/UI team.

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Innovation is the power to Think Big

We live our values — without question or compromise.

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One of the brilliant minds at AT&T Labs

4 questions for a leader in big data research.

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Revolutionize Business in our Digital Team

Transform how employees and customers connect.

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My Path to Cybersecurity

The Value of Mentorship.

* Open to remote *

About Our Team

You have the unique opportunity to be a part of a transformational team that will create new innovative customer experiences through modern practices of design and design thinking methods. The Design Technology team acts as a startup inside AT&T. This highly talented team creates exceptional experiences and desirable products by uncovering the unmet needs of the customer as inspiration. In this high-paced, creative environment, we know that our people will make all the difference in our success. We need energy, curiosity and a relentless interest in creating the best customer experience!

About AT&T

The number one thing you need to know about working at AT&T: Our employees like being here. They come together to reach goals, celebrate wins, and make AT&T a fun place to work.  At AT&T, diversity means promoting an environment of inclusion; one in which each individual is valued and every voice is heard. We recognize alldifferences - from race, gender, sexual orientation and religiAon to perspectives, physical and mental abilities, experiences and outlooks. We realize that diversity is more than the right thing to do - it's essential if we want to be successful in the global marketplace.

Responsibilities

As a Senior UX Researcher, you will:

- Use your UX talents to research a diverse set of experiences and products for AT&T, both internal and consumer-facing. Projects may range from websites and mobile apps to chatbots and internal tools.

- Develop, lead, and conduct user research and use insights to advocate for customers, ensuring that their needs are properly understood and seriously considered by team members, business clients and product teams.

- Plan, execute and mentor junior members on qualitative research methods.

- Provide creative thought leadership by defining innovative solutions that solve complex business issues and provide great experiences for customers.

- Use storytelling, journey maps, storyboards, and prototypes to convey the vision, flow, and features of products being created.

- Collaborate with fellow UX designers, researchers, and other team members to generate ideas and get feedback on your ideas and work products.

- Successfully work with developers, project managers, and other internal teams to ensure accountability and move your solutions into production.

- Work on several projects simultaneously while meeting tight deadlines while understanding of business objectives and how to balance them with design and user needs.


Required Experience & Characteristics

- Typically requires 3 years of experience leading strategic planning and design delivery projects.

- MS or PhD in a human behavior-related field (e.g., Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, Information Science) or equivalent experience.

- Knowledge and experience with applied qualitative research methods including generative, formative, and evaluative methods. Example methods include contextual inquiry, cognitive walkthroughs, ethnographic research, and persona/archetype development.

- Knowledge or expertise in one or more of the following is a plus: service design, design thinking methods and workshop facilitation, prototyping, and quantitative research methods.

-  Entrepreneurial Spirit + Collaborative Drive: You’re excited to help us build the culture of our new team, a self-starter who is comfortable being proactive and you're eager to work with your teammates to make your designs better.

- Critical Thinker with a Product Mindset: You’re great at wrangling complex problems and finding clarity and simplicity. You think strategically about any design challenge and seek to create holistic, compelling products that serve the end user.

-  Empathetic + Fun: You’re well-versed in user-centered methodologies and design thinking. You design for consumer needs first and foremost. Oh, and you are great fun to work with.

- Communication Skills: You have excellent communication, project management, and organizational skills. You’re able to tell compelling stories about your work to partners and team members.

Application Requirements and Instructions

Please submit a resume, cover letter, and portfolio.

#DesignTechnology

#DesignTechnology




Job ID 2116296 Date posted 05/16/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

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