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Customer Contracts Specialist Cybersecurity

Austin, Texas

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The Customer Contracts Specialist Cybersecurity oversees sales and customer account administration, as well as monitors, plans and implements projects that support order processing activities. Responsible for day-to-day operations for Deal Desk and/or Fulfillment tasks for AT&T Cybersecurity.

Key Roles and Responsibilities: 
•    Reviews and approves contractual documents to ensure adherence to company policy, satisfaction of customer specifications and protection of the company contractual posture. 
•    Generate and prepare executable custom contracts in alignment with approved discounts and keeps Contract Management Database Records updated (SalesForce, SFDC), managing the quote-to-cash process.  
•    Provides resolution to a diverse range of complex issues. 
•    Provides interpretation and analysis of contract documents. 
•    Reviews and evaluates requests for changes in or revisions of contracts that involve technical specifications, cost, or schedule impact on the company. 
•    Ensures the proper execution of contract requirements, preparation of statement of works, authorization for work, completion of contracted work, etc. Manages sending approved contracts and documents for signature. 
•    Assist in coordinating between sales and legal for contract modifications: follow-on quotations, revisions, specifications, terms and conditions.
•    Uses judgment within defined practices and procedures. Determines and develops an approach to solutions. Solves complex problems, takes a new perspective on existing solutions. 
•    Works independently, receives minimal guidance. Contributes to the development of organization goals and objectives by using knowledge of company products and processes to suggest, plan and implement process improvements. 
•    Review, fulfill, and deliver all products for AT&T Cybersecurity, adhering to all company policies and procedures. 
•    Create, manage, and fulfill renewal contracts.
•    Track and manage various reports and dashboards to ensure accurate record keeping. 
•    Manage Hardware logistics with customers and partners by obtaining shipping information, filling out all domestic and international forms, and processing any required certifications. 

Once you’re a part of the team, you’ll gain some amazing perks and benefits including paid-time off on top of paid holidays, medical/dental coverage, a 401(k) plan and tuition reimbursement. We also offer employee discounts on:

•    AT&T Wireless plans & features, including IOT and connected devices
•    AT&T internet & fiber
•    AT&T phone
•    AT&T TV (including free HBO Max), DIRECTV (including Free HBO & NFL Sunday Ticket) or U-verse TV

Ready to close the deal on a career with AT&T? Apply today.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws


Education: 
•    Bachelor’s degree preferred. 

Preferred Experience: 
•    Minimum of 3 years of experience in area of professional responsibility 
•    Prior experience with Order Management, Sales Operations, or Deal Desk a plus
•    Familiarity with SFDC or other CRM tools, Netsuite, Microsoft Office Suite 




Job ID 2132717-1 Date posted 06/08/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

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When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

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Interviews

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Step 3

Conditional
Job Offer

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Step 4

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and Training Begins

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