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Customer Contracts Specialist Cybersecurity

Austin, Texas

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The Customer Contracts Specialist Cybersecurity oversees sales and customer account administration, as well as monitors, plans and implements projects that support order processing activities. Responsible for day-to-day operations for Deal Desk and/or Fulfillment tasks for AT&T Cybersecurity.

Key Roles and Responsibilities: 
•    Reviews and approves contractual documents to ensure adherence to company policy, satisfaction of customer specifications and protection of the company contractual posture. 
•    Generate and prepare executable custom contracts in alignment with approved discounts and keeps Contract Management Database Records updated (SalesForce, SFDC), managing the quote-to-cash process.  
•    Provides resolution to a diverse range of complex issues. 
•    Provides interpretation and analysis of contract documents. 
•    Reviews and evaluates requests for changes in or revisions of contracts that involve technical specifications, cost, or schedule impact on the company. 
•    Ensures the proper execution of contract requirements, preparation of statement of works, authorization for work, completion of contracted work, etc. Manages sending approved contracts and documents for signature. 
•    Assist in coordinating between sales and legal for contract modifications: follow-on quotations, revisions, specifications, terms and conditions.
•    Uses judgment within defined practices and procedures. Determines and develops an approach to solutions. Solves complex problems, takes a new perspective on existing solutions. 
•    Works independently, receives minimal guidance. Contributes to the development of organization goals and objectives by using knowledge of company products and processes to suggest, plan and implement process improvements. 
•    Review, fulfill, and deliver all products for AT&T Cybersecurity, adhering to all company policies and procedures. 
•    Create, manage, and fulfill renewal contracts.
•    Track and manage various reports and dashboards to ensure accurate record keeping. 
•    Manage Hardware logistics with customers and partners by obtaining shipping information, filling out all domestic and international forms, and processing any required certifications. 

Once you’re a part of the team, you’ll gain some amazing perks and benefits including paid-time off on top of paid holidays, medical/dental coverage, a 401(k) plan and tuition reimbursement. We also offer employee discounts on:

•    AT&T Wireless plans & features, including IOT and connected devices
•    AT&T internet & fiber
•    AT&T phone
•    AT&T TV (including free HBO Max), DIRECTV (including Free HBO & NFL Sunday Ticket) or U-verse TV

Ready to close the deal on a career with AT&T? Apply today.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

•    Bachelor’s degree preferred. 

Preferred Experience: 
•    Minimum of 3 years of experience in area of professional responsibility 
•    Prior experience with Order Management, Sales Operations, or Deal Desk a plus
•    Familiarity with SFDC or other CRM tools, Netsuite, Microsoft Office Suite 

Job ID 2132717-1 Date posted 06/08/2021
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Paid Time Off

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Insurance Options

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When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).


The Hiring Process

Step 1

Complete a quick application online and check your status often.

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