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Account Manager Renewal 1 AT&T Cybersecurity

Austin, Texas

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Do you enjoy the technical
passions of Cyber Security and Customer Renewals?  We're growing and
looking to add customer-focused, engaging,
analytical, and well-organized Cyber Security Account Managers to our team of
sales professionals.  This role is focused on revenue growth, expansion,
customer retention, and operational efficiency. A successful Account Manager
will support the team in their initiatives to maximize revenue and margins,
deepen customer relationships, and deliver customer and employee focused
communication and information. 


This multi-faceted position is an ideal role for an ambitious individual whose
scope of responsibilities will be capped only by a willingness to take
ownership and identifying opportunities for growth. As a member of AT&T, you will be entering an exciting growth stage company with
offices in Austin, San Mateo, Spain and Ireland.

 What our Account Managers are responsible for:
  • Own the ultimate success of AT&Ts customers, including
    customer onboarding, project success, expansion, retention, and renewals.

  • Ensure that customers derive maximum value from their
    investments in AT&T and fully leverage their subscriptions and services
    on an ongoing basis.

  • Identify and develop new opportunities for expansion across the
    customer’s business and collaborate with the sales team to ensure subscription
    growth and increased solution footprint.

  • Drive a seamless onboarding process and work with support and
    services teams to proactively manage each customer’s successful deployment.

  • Make 40+ outbound calls daily to engage our customers and build
    relationships with them

  • Proactively manage each customer’s business needs and
    environments, while actively seeking opportunities to up-sell, cross-sell, and
    generate referrals

  • Maintain ownership of issues until resolved and set customer
    expectations accordingly

  • Demonstrate ability to be organized, take initiative and follow
    up independently

About Us:

We are the new AT&T
Cybersecurity!Our Edge-to-Edge
technologies provide phenomenal threat intelligence, collaborative defense,
security without the seams, and solutions that fit our customers business. Our
unique, collaborative approach integrates best-of-breed technologies with
unrivaled network visibility and actionable threat intelligence from AT&T
Alien Labs researchers, Security Operations Center analysts, and machine
learning – helping to enable our customers around the globe to anticipate and
act on threats to protect their business.

The Perks:

Be
part of a dynamic growing company that offers a meaningful and fun work
environment

Comprehensive
Total Rewards Package (Salary + Bonus incentives)

Comprehensive
PPO/HMO Medical/Dental/Vision

Paid:
PTO, Sick Leave, Maternity/Paternity Leave, Service Day

Adoption
& Surrogacy programs

401k
+ 100% matching up to 6%

Educational
opportunities & Tuition Reimbursement

AT&T
service discounts

AT&T
service referral programs

Numerous
industry awards and is recognized as a visionary in the industry

Strong year-over-year growth and a
rapidly-growing customer base

At AT&T CyberSecurity we celebrate
and support the differences that make you, you. We are proud to be an equal
opportunity workplace and employer. We truly believe that diversity makes us
better!


Required
and/or Preferred Skills and Experience

  • 1-5+ year(s) experience in Sales or Account Management preferred
  • Concise and persuasive oral and written communication skills required, especially over the phone and email
  • Thorough understanding of security operations and Network
    Infrastructures,
    strongly preferred

  • Exceptional management, interpersonal, and strong executive-level
    communication skills,
    required

  • Proven project management/coordination experience
  • Experience with Salesforce (or other CRM systems) is a plus
  • Ability to problem solve, perform complex tasks, and prioritize
    multiple projects



Job ID 1920334 Date posted 04/10/2019

Enjoyable, great benefits, good pay, little cog BIG SYSTEM

Pros

GREAT benefits, very understanding, and an excellent environment that fosters great leadership

Cons

Due to the separation and mergers of companies, the internal systems are difficult to navigate, sometimes redundant, or just plain confusing.

Current Employee - Cyber Security Analyst
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