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Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

UC Skype for Business Engineer (Government)

Atlanta , Georgia

The position is for a UC Skype for Business (2015) Engineer to support and be co-located with a federal government agency headquartered in Atlanta, GA. The ideal candidate will have experience in both the Telephony and UC environments and will be able to provide Tier 2/Tier 3 support; as well as, have extensive experience in UC reporting and Skype for Business. The UC Skype for Business Engineer serves as the primary Service Delivery UC Engineering contact in support of the customers Skype for Business deployment. Candidate must be able to obtain and maintain access clearance and pass drug and background checks

Person in this position will function as the technical lead in order to implement solutions for our client. The UC Skype for Business engineer lead will be accountable for the end-to-end engineer and quality of the service. Proven expertise and advanced knowledge in the area of integrating Microsoft Skype for Business (2015) with UC platforms. Possesses strong analytical skills, with ability to troubleshoot issues, identify root cause, and implement corrective actions. Complete understanding of call admission and session border control. Experience supporting large-scale Voice over IP (VoIP) networks. Experience and knowledge enabling Skype for Business 2015 Enterprise Voice, integrating IP-PBX, Direct SIP, and SIP Trunking. Experience with various networking and video protocols including Session Initiation Protocol (SIP), H.323, H.460, H.264, and RSVP network aware CAC, and analog trunking. Experience with QoS. Experience with UC features such as real-time presence and availability, IM, chat, audio, and video conferencing, and real-time collaboration. Experience with Active Directory. Ability to provide hands-on technical expertise and guidance in design, engineering, configuration, implementation, operation, maintenance, security, and administration of client’s UC environment. Move, Add and Change Reviews and Requests for end-users. Troubleshoot/resolve service and/or implementation issues. Coordinate with other employees and departments/organizations. Data Network knowledge preferred. Maintain and document Telephony/UC topology changes for historical documentation. Conduct and provide support for Telephony/UC related technologies including backup/recovery, monitor, and archiving. Maintain an in-depth knowledge of the Telephony/UC configuration/installation infrastructure. Brief management on performance data analysis and architecture related to Telephony/UC services as scheduled. Respond to emergency requests for mission critical Telephony/UC services. Provide administration support for the Telephony/UC Enterprise Services (AudioCodes Gateways, video, voice and data/etc.). Provide low-level trouble-shooting support of all Telephony/UC services. Participate/assist with security validation of the Telephony/UC environment, analysis of risk, security, and continuity of operations and other related support of Telephony/UC systems services. Participate in activities related to Telephony/UC environment tracking/documentation as needed for security and data-resolution problems/troubleshooting. Adhere to and enforce change management and compliance processes related to the Telephony/UC environment. Maintain and perform periodic testing of disaster recovery procedures for the Telephony/UC environment. Participate in defined team projects and activities. (such as new deployments, mailbox load balancing, large/small Move/Add/Changes, meetings, etc.). Perform afterhours and/or weekend maintenance activities as scheduled; conducting system tests after applying patches, software installs, upgrades or hardware installs/upgrades. Identify and resolve Telephony/UC issues and create/maintain documentation of the root cause of any problem in the Telephony/UC environment. Provide service level support for customers, vendors and provide On-Call support for the organizations Telephony/UC environment working through the service desk. Perform script administration tasks and report using PowerShell or other script technology, developing scripts for automating processes within the environment. Provide tier 2, and tier 3 troubleshooting support of Telephony/UC issues; investigate user escalation calls, finding optimum solutions for both users and the organization. Schedule routine Telephony/UC environment audits and maintain system inventory and documentation. Schedule, distribute and develop reports for established reporting cycles and ad-hoc reports. 5 years of experience minimum

Education: Preferred Bachelor’s degree from an accredited college or university in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math or equivalent experience.

Required Clearance: Candidate must be able to obtain and maintain a CDC access clearance and pass drug and background checks

Desired: Excellent communications skills (written and oral) along with a proven ability to capture and analyze requirements. Preferred Bachelor of Science degree in Information Technology, or elated subject, or equivalent experience.

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job ID 1833791 Date posted 08/07/2018

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I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.


I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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