Telephony/UC Data Reporting Analyst (Government) at AT&T Careers - AT&T Careers
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Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

Telephony/UC Data Reporting Analyst (Government)

Atlanta , Georgia

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The ideal
candidate will have experience with IP Telephony and Microsoft Lync
reporting.  The position provides Tier
1 Unified Communications implementation and reporting support for the CDC.

Responsibilities:
Supporting management and internal organizations in data compiling and data
analysis required for day to day operations / Creating reports for higher
management and AT&T customers on daily-weekly-monthly basis using
internal web tools and MS Office applications / Attending regular review
calls and handling individual data analysis requests.                   


Requirements:
Understanding of client needs/business would help in the end results for
client reports / Ability to handle multiple influences and information and
re- prioritize work on demand / Experience with data analyzing, reports
creation, working with various information / Ability to work with multiple
teams and organizations and facilitate calls/efforts to resolve multifaceted
problems / Candidate should have basic Lync implementation skills in addition
to reports generation and analysis skills/. Experience with Microsoft Lync
applications and reporting / Maintain and document required Lync technical
and management reports for historical documentation / Conduct and provide
direct support to client’s in establishing Lync service / Provide low-level,
Tier 1 trouble-shooting support of all Telephony/UC services / Participate in
activities related to Telephony/UC environment tracking/documentation as
needed for security and data-resolution problems/troubleshooting / Adhere to
and enforce change management and compliance processes related to the
Telephony/UC environment / Participate in defined team projects and
activities. (such as new deployments, mailbox load balancing, large/small
Move/Add/Changes, meetings, etc.) / Perform after hours and/or weekend
maintenance activities as scheduled; conducting system tests after applying
patches, software installs, upgrades or hardware installs/upgrades. /
Schedule routine Telephony/UC environment audits and maintain system
inventory and documentation.



Education:
Preferred Bachelor’s degree from an accredited college or university and a
minimum of one year of analytical and/or technical experience.

Required Clearance: Candidate must be able to obtain and
maintain a CDC access clearance and pass drug and background checks.

Desired:Excellent
communications skills (written and oral) along with a proven ability to
capture and analyze requirements. Preferred Bachelor of Science degree in Information
Technology, or related subject, or equivalent experience.

AT&T
is an Affirmative Action/Equal Opportunity Employer and we are committed to
hiring a diverse and talented workforce. EOE/AA/M/F/D/V


Job ID 1829618 Date posted 07/13/2018

AT&T a good place to be

Pros

I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.

Cons

I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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