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Senior Specialist-Network Support

Atlanta, Georgia

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innovate

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"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

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The Value of Mentorship.

Responsible for the requirements, testing, planning & implementation of new software, hardware & applications relative to new product delivery, systems architecture, process enhancements, infrastructure and security. Provide technical solutions and project management and any/all functions involved in the provisioning, assurance, number administration, inventory, address qualification, and local number portability applications, processes and practices. Participates in software development project activities which may include technical/business requirements and design, and technical writing including Methods & Procedures. May assist in the coordination, evaluation and partnership with technology vendors, outside consultants and internal dotted line resources as needed. Works as part of a 24X7 staff to delivers network technical support to address escalations.

Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time to restore service. Identification of root cause, resolution, work arounds, testing & implementation of vendor / IT fixes or design changes. As subject matter experts, works closely with business partners to identify and quantify business issues associated with specific projects, develop and implement business strategy, and assist in setting strategic technical direction in support of customer facing organizations. Review and approve proposed technical systems designs to insure business requirements are met. May assist in providing leadership for projects, including such activities as collaborating with the client to develop business cases, defining business and/or technical requirements and preparing detailed plans and schedules. May lead cross-functional teams on specific issues &/or projects. May review and interpret technical documentation and vendor specifications for inclusion / adaptation into database templates. May perform work at customer location.

Nature of Contribution- Developing technical professional with some experience. Completes moderately complex work within a discipline or specialty area. Contributes to the development of concepts, methods and techniques.

Knowledge - Has expanded technical knowledge in own discipline/ specialty area. Applies broader knowledge of discipline / specialty area standards to work assignments. Sound understanding of one or two specific AT&T technologies, systems and procedures. Deepens technical knowledge through exposure and continuous learning.

Analysis and Problem Solving - Identifies problems and issues. Solves non-routine problems by independently applying judgment to established analysis and standard approaches. Integrates and evaluates multiple factors to develop creative and practical solutions. Independence - Guided by project and work deadlines; sets own priorities. Uses discretion to complete assignments, independently applying knowledge of technical practices and specialty area standards. Independently completes assignments and participates in projects of diverse scope.

Contribution to AT&T Technology-Supports technical initiatives normally as part of a larger project. Works on development of new technologies or maintenance of existing technologies. Contributes to milestone completion of projects.

Communication- Exchanges complex technical information. Provides training and guidance to others in work area by breaking down information in a systematic and logical manner. Cultivates good working relationships with peers.

This position may be responsible for contributing to AT&T's compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.


Principal Functional Skills / Competencies associated with this Title:
  • Emerging Technologies
  • Ethernet
  • Fault Management/Network Incident Management
  • Network Engineering
  • Networking/Communications Hardware
  • OSI 7-layer Model
  • Product Installation and Support
  • Project Management
  • Quality Management
  • Software Product Testing
  • System Testing
  • Telecom Regulatory Environment
Job Qualifications
Required Qualifications -
  • 3-5 years experience
  • CISCO and CCNA Certifications
  • 6-Sigma White, Yellow, Green, Orange
  • Project Management Professional
  • Professional Engineer Certification 
Desired Qualifications -
  • MS, including Engineering, Computer Sciences, or other technical discipline
  • Knowledge of Network Planning, Engineering, Construction and Mobility architectures
  • Knowledge of OSI Layer 3
  • Project Management skills
  • Software testing skills
  • Technical writing skills
  • PM certifications
  • Knowledge of order management and customer install
  • Participation with external professional technical organizations/activities

 AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws




Job ID 2139039-1 Date posted 07/28/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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