Job Overview

About the Company

Join AT&T and reimagine the communications and technologies that connect the world. Our Digital Transformation team is delivering groundbreaking solutions that provide intuitive and integrated experiences for millions of customers across online, retail and care channels. We’re a technology-powered organization with digital at the center of all that we do; we’re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. When you join our team, you’ll make bold impacts and create a seamless customer experience. We believe that digital is so much more than an eCommerce channel. If you’re ready to revolutionize the digital experience, join our team and propel your career into the future.

About the Team

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with Salesforce at the center of all you do. In our world, we are transforming all channels to digitally perform as one team to create a better customer experience.  As we move through 2023, this transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Job

The ideal candidate will be an experienced Product Manager, with an extensive background in delivering scalable and robust enterprise integration projects leveraging the Salesforce platform. They will be a key contributor on the Salesforce Enterprise product team driving transformation efforts, mission-critical system integrations and automating key business processes. The successful candidate must possess strong analytical, communication, leadership, and technical Salesforce expertise specifically in the area of system integrations and APIs and must demonstrate the ability to quickly learn the business and expedite delivery of projects. He/she must possess both the product management and Salesforce skillsets and enjoy working in a dynamic, fast-paced, and high growth environment.

Responsibilities and Day-to-Day View

• Engage with the business team and stakeholder at different levels to understand business needs, analyze, document, evaluate and prioritize the requirements, and make recommendations on the solution and implementation. Deliver the product that meets business requirements, reliability, scalability, and performance goals.
• Drive alignment with the company’s cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities.
• Work with the Agile team and create the product strategy roadmap, develop minimal viable product and Agile Epics that drive a highly effective and efficient product development and delivery scrum team.
• Lead, guide and manage Sr product manager and managers, and help streamline work processes to improve efficiency and consistency.
• Launch the vision, product strategy and road map for products and work with key stakeholders in the company to deliver on that vision including sales, partner teams, affiliates, and care operations.
• Monitor products for all defined KPIs to ensure best-in-class customer experience.
• Drive, develop and maintain numerous project deliverables that support the program, including functional and non-functional specifications.
• Serve as a Subject Matter Expert in outbound customer communications, consent, and privacy management.
• Acts as a product evangelist to build awareness and understanding across teams and organization.
• Understands data mapping/transformation, solution design, process diagram, acceptance criteria, user acceptance testing and other project artifacts.
• Partner with various business partners and solution teams to evaluate how to best leverage integration to meet evolving business requirements and information needs.
• Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.
• Provide functional leadership during technology enhancements upgrades/implementations and work successfully as a liaison with various internal business/technical partners.
• Partner with the support organization to provide training, support and technical assistance to operations team and end users.
• Participate in Program Increment Planning, write/enhance/research Epics and be responsible as business lead and central subject matter expert.
• Develop and communicate the program vision and roadmap.

Required Qualifications

• 10+ years of product owner experience with proven track record of managing all aspects of a successful product throughout its lifecycle.
• Experience within high tech, software and/or wireless/telecom industry highly desired
• Solid technical background with understanding and/or experience in software development, web technologies and customer communications such as email, SMS, and push notification
• Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives.
• Experience in product roadmap assessment and planning.
• Experience in driving and gathering business requirements, prioritization, assessments and solutioning.
• Experience in working with both the business and technical team, coordinating/leading solution design, development/configuration, and deployment across multi-dimensional teams.
• Experience in business process analysis and ability to proactively identify, manage, and correct user experience and business process issues.
• Experience working within scaled agile development team.
• Experience with MuleSoft and Salesforce technologies
• Experience and knowledge of APIs, Web Services, SOA, ESB, ETL concepts and tools.
• Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders.
• Technical skills would include Salesforce, Adobe Analytics, Oracle Marketing Platform (Responsys), Jira, Scaled Agile Framework, full stack web design, application design.

Preferred Qualifications

• Bachelor’s degree or equivalent work experience in Marketing, Computer Science, Information Systems, or related field
• Master’s Degree in Marketing, Computer Science, Information Systems, or related field
• Experience in a Telecom, Retail, Call Center sales or AT&T Consumer
• Salesforce certifications

Our Principal Product Mgmt & Developments earns between $127,100 - $254,300 yearly. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

AT&T is leading the way to the future – for customers, businesses, and industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!