You’re looking for an opportunity to do something incredible, right? As an industry leader we’re dedicated to connecting the world in groundbreaking and entertaining ways. And that’s when our Technology team members can really shine, combining your passion for innovation and drive towards the future. From mobile apps to products and services, here’s your chance to create and develop life-changing innovations.
Distribution Insights and Customer
Experience team was formed to improve the Customer Experience and drive growth
and value in Digital, Retail & Care through advanced analytics, external
insights and investments in long-term optimization. This team will shape and
support improved channel performance through a combination of Centers of
Excellence in the areas of Customer Experience, Strategy, Planning, Analytics,
and Reporting as well as dedicated channel optimization teams that will work
alongside our Retail, MDU, Indirect Sales & Distribution, Call Centers
(Sales, Retention, and Technical Support), and Digital organizations. Aligned
with our 2019 goals, DICE will:
- Drive improvement to Customer Experience through remove
unnecessary process, friction, and cost serving our customers
- Formulate distribution playbooks and tactics that drive
growth & value within and across channels
- Leverage analytics and long-term thinking to help channels
unlock performance gains
- Serve as the objective single-source of truth for
diagnostic performance reporting
- Build and steward business plans that reflect the
growth & value being driven by DR&C
This role is at the frontline of
AT&T’s digital transformation, supporting ecommerce and sales performance
for our online properties. Managing a team of ~12, this director has
day-to-day responsibility for reporting, analysis, forecasting and planning of
all online consumer sales. Key requirements:
- Lead analysis of traffic, conversion, order yield data
to support improved sales performance
- Develop measures of average order value and insights to
drive increased revenue
- Drive requirements to automate and build self-service
solutions for routine reporting requests
- Work with product managers and digital marketing teams
to optimize end-to-end sales performance of the site
- Develop deep insights on special sales events, and derive
generally useful insights from them
- Measure campaign effectiveness
- Advocate for site, data, and tagging quality
degree in a quantitative field (mathematics, economics, statistics,
computer science, electrical engineering, physics, etc.) or equivalent
years managing eCommerce analytics for a large-scale web property
years managing analytics in a corporate environment
with Adobe Experience Cloud or Google Analytics
team leadership and talent development
and anticipatory problem solving skills
communication skills (written and verbal)
in the wireless mobility industry and/or other subscription businesses
with SQL, Python, R, Tableau, PowerBI, SAS, and other BI software
with A/B, multivariate testing
with executive storytelling, presentations
Associate Director Technology Development
Opportunity to work on cutting edge technologies.
Support for women in technical leadership roles.
Pride in diversity & inclusion with 12 Employee Resource Groups with 40k+ members.
Great benefits including 4+ weeks vacation, 6% salary match of 401k, paid maternity/paternity leave, financial support for adoption.
Flexibility to work from home or office in newly renovated collaboration zones.
Lots of opportunity to move around the company & work on new products.
Process heavy with lots of administrative overhead.Current Employee - Associate Director Technology Development
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This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.