Strategic Account Lead 3 Support at AT&T Careers - AT&T Careers
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Ready to change the speed of business? On our Business Sales team, you’ll connect with almost the entire Fortune 1000 (and millions of customers) to industry-leading telecommunications, high-speed Internet and pay TV. It’s an opportunity for them to completely transform how they do business – and you’ll be at the center of that deal. Plus, we’re talking about a customer base where high-flyers can get big results (and even bigger rewards).

Strategic Account Lead 3 Support

Richardson , Texas

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If you thrive on closing the deal and building relationships, this is where you belong. We bring to the table the latest solutions and innovations for businesses and consumers the world over. There is nothing standing between you and big results (and even bigger rewards).
As a direct sales position, the Strategic Account Lead 3 Support generates existing and/or new sales to customers for delivery of ATT products/services/systems and solutions to solve customer’s strategic business priorities.
Key Roles/Responsibilities:
  • Primarily on customer premise, create existing/new sales for solutions delivery meeting a wide variety of customer needs for ATT products/services/systems/solutions.
  • With the aid of support resources, identifies sales opportunity solutions.
  • Builds/maintains network of colleagues/customers to share information, obtaining prospects.
  • May support resolution of customer disputes and accounts receivable discrepancies (i.e. billing/installation/customer issues).
  • Supports product presentations/services/migrations benefiting customer needs.
  • Demonstrates broad and strong working knowledge of entire product/service line.
  • Partners with clients to understand business needs, issues, strategies, priorities, delivering valuable solutions.
  • Develops responses to Request for Proposals.
  • Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.
  • Owns account relationship; responsible for meeting revenue objectives.
  • Demonstrates sustained record of sales achievement.
  • Effectively influences customers, diffusing potential problems.
  • Develops strategic initiatives to grow and retain the revenue stream of assigned highly complex accounts/projects while ensuring customer satisfaction with considerable latitude.
  • Supports the sales team through coaching or mentoring.
  • Assists less experienced peers.
  • Lead when presenting products/services to existing or prospective customers.


Additional Information:

Duties directly related to making sales include:
Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, including developing pricing/strategic plans and proposed solutions/sales; researching/developing solutions with ATT external partners, including design/engineering; researching customer business/industry to identify new sales opportunities.
Education:
Bachelor’s Degree is not required but a Bachelor’s Degree in a related field is preferred
Experience:
8-12 years direct work experience.
Supervisory: No.

Job ID 1820926 Date posted 05/04/2018

A great company, with a tremendous amount of opportunity for growth.

Pros

The people. AT&T has some great people in leadership roles who help inspire and grow their downline employees. With great continuous training, employees learn the skills needed to be successful in their current role.

Cons

Just like any other business, AT&T exists to earn a profit. In any sales channel there is pressure to achieve a quantified sales target. Depending on the leaders and managers relevant, most "Cons" would be directly associated with sales pressure.

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