IT Field Support Specialist (Duluth) at AT&T Careers - AT&T Careers
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Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

IT Field Support Specialist (Duluth)

Columbia, Maryland

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Responsibilities Include:
  1. Installing, operating, maintaining,
    repairing and modifying end user devices such as personal computers,
    thin-clients, network interface cards, phones, monitors, printers, telephones,
    printers, pagers, and radios.

  2. Performing a variety of maintenance
    and technical support on devices, integrated systems and subsystems, and
    install/configure software at customer and/or field locations. 

  3. Troubleshooting and solving technical
    issues related to end user equipment hardware and software

  4. Ensuring customer satisfaction is
    achieved.

  5. Highly skilled in installing,
    repairing and troubleshooting computer hardware and peripherals. Well-versed in
    installing windows, software, applications, antivirus and patches

  6. Demonstrated ability to read and
    understand technical manuals and schematics

  7. Expertise in Microsoft Office
    Applications (Word, Excel, PowerPoint and Access)

  8. Able to manage time and priorities
    effectively

  9. Able to work efficiently with minimal
    supervision

  10. Proficient in working with end-users
    remotely

  11. Demonstrated expertise in Microsoft
    Windows 7 and 10

  12. Familiar with Active Directory
    security and policies

  13. Excellent analytical and problem-solving
    skills

  14. Outstanding communication skills to
    relate with team members and support workers



Required
Skills, Experience, and Education:
Minimum education and experience
level: High school/GED and a minimum of four (4) years of experience.
Equivalent education and experience: Associate’s degree and two (2) years of experience.
Must be able to lift 40 lbs.
 Must be willing to drive an AT&T Motor
Vehicle for an authorized purpose upon request.

Required
Clearance:
Candidate must be a U.S. Citizen and willing/able to
obtain/maintain a security clearance.

Desired:  DoD 8570 IAT Level 1 certification or MTA.


Job ID 1857769 Date posted 12/06/2018

AT&T a good place to be

Pros

I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.

Cons

I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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