Our design team comes from all walks of life. Their backgrounds are as varied as their everyday tasks. With hundreds of UX designers across AT&T, it takes the leadership abilities and experience of someone like Andrea Sutton – VP Design Technology – to bring ideas together.
Small Team, Big Picture
We may be a large company, but our design team often works in small groups. This offers the feel of something personal for Andrea – almost like a start-up – with projects that can reach millions of users. With AI, Machine Learning, and other upcoming technologies, her team can also access tools that can’t be found anywhere else.
Take an in-depth look at Andrea’s day-to-day and what upcoming designers should expect when they join her team.
Kristin Jackson – Sr. Lead UX Designer and Architect
Starting as a contractor, Kristin Jackson rose through the ranks by tackling every opportunity she could. As a member of Andrea’s team, she and her colleagues use Design Thinking to shape future experiences for AT&T products and services. No two projects are the same, ranging from outlining new exercises for a security team boot camp to streamlining a sales tool to help automate manual tasks for clients. For Kristin, the driving force lies in inspiring partners and peers to think in new ways.
Design is infectious; in the right dose, it has the ability to change a culture.
Kristin’s favorite project so far? The Personal Learning Experience platform – a service our people use to learn new skills and abilities as part of our continuous learning efforts. Kristin worked with developers of the program – as well as the users themselves – to find common pain points and needs. With the gathered data, her team crafted new, dynamic features that offered a more personalized experience.
Why Kristin Loves Working Here
Where one might see a mess of sticky notes, markers, and gadgets, Kristin sees the gears of creativity and progress turning. Everyone has the ability to be creative, and the culture is constantly changing on their terms. Different opportunities for growth, like nanodegrees, stand-alone courses, and certifications, also mean that designers can take their careers in new, exciting directions.
My journey at AT&T has been great, and I look forward to my future here – not only within the design community, but also with the company.
Kurt Joseph – Associate Director UX Research
Designers, engineers, business managers and data scientists all work with Kurt to understand user needs. For one of his past projects, Kurt and his team collected hundreds of observations from ride-alongs with field technicians. From this data, he built a customer journey map that outlined new tool design concepts to better support their work activities. Customer maps are just one of the tools in Kurt’s toolbox – lab studies, surveys, usability testing, and quantitative analysis are a taste of the diversity in his work.
I really like working with diverse project teams to solve difficult business issues and provide great experiences for users.
Why Kurt Loves Working Here
Sometimes you need a place where you can freely collaborate with your teammates. Other times, you need to put your head down and dig into a challenging project. For Kurt, it’s all about having the choice to do what suits him best. With the variety of tasks and people he works with, there’s no such thing as a typical day.
The open and collaborative space is a good fit for the work I do and it strikes the right balance for me.
Our design team is responsible for the millions of experiences our users enjoy every day. How can you join them and be part of the impact? View our Design Technology positions today and get a first-hand look at what life is like with us.