Imagine one of your digital services is acting up. You’ve tried unplugging cords and turning systems off and on, but nothing is helping. When these quick fixes fail, what’s your next step? You head to the AT&T digital help resources or call someone in customer support.
When you call, you’ll reach someone in a call center, like Jennifer Young. Jennifer is a Tier II Technical Support representative who helps customers restore their services to normal operation. In this episode, Jennifer tells us what life is like on the other end of the line.
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