Job Description:

Title: Sr. Associate, Technical Support
Role: Cloud and Linux System Administrator
Experience Level: 3-6 years
Job Summary/ Description
Network Cloud Operations is responsible for Operations, Administration and Maintenance of Server Infrastructure in AT&T AIC (AT&T Integrated Cloud) and NC (Network Cloud) environment. This Job requires handling Tickets, Changes, Outages, RCA's for AIC and NC, Server environment built on Linux, Open stack, Kubernetes, and VMware environment in 24*7 operations.
Roles and Responsibilities:
• Performs work focusing on software, maintenance, and operations of systems used by AT&T or its clients to conduct business.
• Performs feasibility assessments, creates requirements, manages projects, and integrates and tests technical solutions for software.
• Includes systems analysis and application programming, database (data resource) management and security, computer operations, data science and information technology support.
Qualifications
Primary / Mandatory skills:
• This position requires a broad-spectrum skill set across Linux, Vmware, KVM, Open stack, Kubernetes, Containers, Cloud Infrastructure platforms, Windows and monitoring of the Server Infrastructure. The candidate should have minimum of 3-6 years of working experience on the same.
• Should have excellent trouble-shooting and analytical skills in Systems Administration of Linux, Vmware, Open stack and Kubernetes environment.
• Should be well versed and worked on Operations and Maintenance of Open stack Modules like Keystone, Nova, Neutron, Swift, Cinder, Heat, Glance, Horizon, and Fuel.
• Should be well versed with concepts like High Availability, DRS, Fault Tolerance, Scalability, Reliability, shared resources etc.
• Handling Tier 1/ Tier 2 Tickets in AT&T AIC/ NC Server Environment.
• Creating, reviewing, approving, and implementing changes in AIC/ NC Server Environment.
• Restoration of Applications/services in AIC/NC infrastructure from Hardware/ Openstack/ OS perspective in Outages/ Service degradation scenarios.
• Upgradation of AIC/ NC Server infrastructure (Linux).
• Co-ordination with OS vendors (Ubuntu Linux and VMware) for Root Cause Analysis, configuration changes etc.
• Co-ordination with Hardware vendors (Dell, HP) for faulty Hardware replacement.
• Should have very high level of Customer Focus, to provide effortless Customer Experience. Should display a positive attitude working with various peers/ customers / clients/ vendors etc.
• The Candidate should be ready to work in 24*7 rotational shift Operations.
• Should have strong analytical/ logical/ problem solving skills.
• Should be able to work across diverse teams across regions/cultures.
• Certification in Systems Administration of Linux, Open Stack and Kubernetes is preferable.
• Certification in Systems Administration of Microsoft Azure/ AWS/ Google Cloud Platform System Administration is preferable.
• The candidate should have high level of Co-ordination and Communication skills (verbal and written).
• Engineering/ Graduation/ Equivalent in Computer Science, Electronics and Communications

Weekly Hours:

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.